IT Helpdesk Analyst - Immediate Start

JOB ROLE: IT Helpdesk Analyst


HOURS: Part Time Monday - Friday 17.5 hours a week

SALARY: £14 per hour

Duration: 1 Month

LOCATION: Brighton - Working From Home - Must be able to travel to the office if required

Must be available to start immediately

Our client urgently needs the support of an IT Helpdesk Analyst to provide a front-line IT support function to 400 staff

Main Duties and Responsibilities:

The role involves two key objectives:

Providing front line support services to staff:

  • Working through a helpdesk allocation system and prioritising a varied and busy workload

  • Building pcs and laptops using imaging tools from prepared image templates

  • Building new laptop and pc images

  • Repairs to computer hardware or as appropriate arranging for a repair contractor to be called on site

  • Loading application software on pcs and laptops

  • Diagnosing software and hardware faults and rectifying these faults

  • Creating, modifying and deleting Microsoft active directory user accounts according to specified requirements

  • Proactively supporting user queries, requests and problems, and providing ad hoc training on basic Microsoft Office features

Providing administrative support services:

There is a great deal of behind the scenes administrative work that needs to be completed to ensure the smooth operation of the section

  • Accurate record keeping in relation to jobs allocated to the post holder via the help desk allocation system

  • Adding new hardware and software assets to the asset register and maintaining the accuracy of the existing asset register

  • Purchasing new hardware and software through a network of authorised suppliers and providing administrative support to the whole supply chain process.

  • Documenting new and existing procedures

  • Providing appropriate reports of assets, helpdesk activity as required

Next steps:

  • Apply today, the client is looking for someone to start remotely W/C 3rd May

  • This position will be working from home and a laptop provided

  • Please apply today with your up to date CV! We are sorry but we are having intermittent technical issues with applications at the moment, so if you experience any issues applying, please send your CV along with the name of the role you are applying for to

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

If you are interested in this role and wish to be considered, please apply with your CV now!

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies -

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Kneller