Technical Support Analyst

  • Location
    Barnet, Greater London
  • Category
    IT and Telecoms - Systems/Support Analyst
  • Contract Type
  • External Reference
  • Salary
    45000 £ - 55000 £ / Year

Technical Support Analyst

We are presently looking to recruit a Technical Support Analyst to join a dynamic company based in Canary Wharf. With huge growth plans, they are a fast-paced and high growth company with a great working culture.

As the Technical Support Analyst, you will support their growing complex environment. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. The technology used ranges from state-of-the-art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools and proxies, and point of sale integrations.

You must have previously worked in a fast-paced environment in a similar position, which may include; help desk support, technical trouble shooting, point of sale support, problem solving, software support.

The ideal candidate will be proficient in web-based tools (CRM, Sugar, Jira, etc.) and be highly skilled with MS Office tools (Excel, Word, Outlook, etc.) You will also have technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base. Having industry knowledge from a payments processing financial background would also be highly advantageous.

In return you will be offered a highly competitive remuneration package including a base salary of up to £55,000 plus a discretionary quarterly bonus. Plus, other great benefits including medical, prescription, dental and vision coverage, Life Insurance and modern working environment

If this sounds like you and you would like to be considered for interview, please apply right away.

Advertised by OA Executive. Please note that due to a high volume of response OA receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Amely Simpson