IT Support - 3m FTC - Immediate Start

  • Location
    Epsom, Surrey
  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Contract Type
    Contractor
  • External Reference
    JN-012020-114104
  • Salary
    22500 £ - 24500 £ / Year

3 month FTC

Immediate Start

Job Title: IT Support
Salary: £24,500 pa
Location: Epsom



Our client is looking for an IT professional to join their team as IT Support for a 3 month contract. They're based in the Epsom area offering a great working environment.

Key Responsibilities will include:
* Respond to support requests received via telephone, Service Desk tool, face to face and email
* Mobile device support
* Resolve support requests at 1st or 2nd line or allocate according to process and procedure
* Desktop support, including Office 365 suite of applications
* Perform installations as requested
* Respond to support requests received via telephone, email and Service Desk tool
* Provide remote application support over telephone
* Troubleshoot and triage where fixed telephone line faults escalating to 3rd party support partners where required
* Diagnose local broadband issues, escalating to 3rd party support as required
* Monitoring 3rd party support requests
* Support Central Office mobile internal and external telephone system

Skills and experience Required:
* Experience of 1st Line Support in a Service Desk Environment
* Excellent telephone manner
* Experience of supporting Microsoft 365 products
* Supporting fixed line services
* Working within agreed timelines
* Owning and managing support requests through to resolution
* 2nd line Desktop Support
* Application Support
* Excellent customer service skills
* Working within a team in a demanding environment
* Working knowledge of Service Desk tools

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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