2nd Line IT Support Analyst Permanent Bristol Full time

  • Location
    Bristol, City Of Bristol
  • Category
    IT and Telecoms - 2nd Line Support
  • Contract Type
    Permanent
  • External Reference
    JN-032020-126235
  • Salary
    25000 £ - 30000 £ / Year

Position: 2nd Line Support Analyst
Location: Hengrove - BS14
Term: Full Time, Permanent
Hours: Monday - Friday 8:30-5:30 (40 hours per week)


We are pleased to yet again be working with a growing Bristol IT firm.
If you feel you have relevant experience within a 2nd line support role and are keen on using your skills working with industry leading technology and want to be a part of a forward thinking, developing company. This is an exciting time to join a company that are in great demand during this current climate.

Your responsibilities will include, but not be exclusive to;



  • Supporting clients via support system, ensuring the ticket process is followed whilst maintaining customer contact so they are receiving the highest level of customer care.

  • Be proactive in the maintenance of client networks.

  • Engaging in technical projects, including meeting clients and delivering onsite time with the team.

  • Working with the team, whether that be applying policies and procedure, training new members of the team or managing client documentation.


But better than this are the perks you get from the company



  • Your birthday off every year.

  • Annual Christmas Trips

  • Chances to wind down in the office including a pool table and fridge full of beverages!

  • Team Social Events


If you're an enthusiastic, willing to contribute to the team no matter how small, pick up the phone at every opportunity, and wanting to develop and expand your knowledge over multiple areas of the business then please submit your CV today or email it over to us - bristol@office-angels.com or call us for a chat on 0117 9221941.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Beth Saunders