1st line IT Support Administrator

  • Location
    Ashby-De-La-Zouch, Leicestershire
  • Category
    IT - 1st line support
  • Contract Type
  • Industry
    IT and Telecoms
  • External Reference
  • Salary

Are you an IT whizz? Do you enjoy working in a varied role, where you can build relationships to achieve results? We have a marvelous client who is looking to invest time in a superb 1ST line IT, Support Administrator. This well-established, rewarding company would be a fantastic place for stability and someone who wants to be hands-on and make this role their own. The working hours are Monday - Friday 9:00 am - 5:00 pm.

To be successful as the 1st line IT Support Administrator you will need to drive, we have listed some of the duties below:

Main Duties:

  • Remove tapes from the tape drives and deliver to the reception in a timely manner

  • Check and replenish printers, making sure toners are replaced

  • Ensure that calls and e-mails to the IT Helpdesk are recorded correctly and resolved

  • Check stock levels and raise PO orders as required, using Excel to document your findings

  • Archive emails from automatic accounts weekly and monthly

  • Install and configure PC's printers, laptops and any other devices requested

  • Receive new equipment label and document in the Asset Register

  • Resolve any general problems that users are having

  • Plan and carry out moves, relocation's and documentation necessary

  • Set up meeting rooms when required

  • Arrange for equipment scrapping, using systems to update the register once completed

  • Create and amend log-ins and profiles for both windows and iSeries

  • Restore data from backups as required

  • Acquire and maintain an in-depth and up-to-date knowledge of specific IT subjects

  • Assist the other members of the IT section in the deployment of upgrades and project installation

  • Provide training, documentation, support, and administration of applications and associated hardware/software where appropriate

  • Provide day to day administration of user accounts

  • Operations Support with warehouse systems working through defects, updates or automation that can be done to drive efficiency and process

Special Factors:

  • The nature of the work will involve the post holder working if required on Weekends during times of major upgrades or if a major incident has occurred.

  • The post holder will be required to participate in providing cover until 5:00 pm each day via a support rota.

  • The post-holder may be required to attend training courses, conferences, seminars or other meetings as required by his/her training needs and the needs of the service.

  • Expenses, overtime, and standby will be paid by the Local Conditions of Service prevailing at the time.

In return, you will receive free parking, 26 days holiday and a great working environment.

The above advert will stay live until the candidates start the role then and will be deleted. However, some of the job boards we use may automatically refresh adverts and do not have a delete function. Please cross-reference with the Office Angels website to familiarise yourself with our up to date vacancies.

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 5 days, please note that your application has not been successful on this occasion. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Scarlett Stacey