Investigations Assistant

Investigation Assistant

Temporary
£13.46
City Centre, Manchester

Our client is seeking a motivated and detail-oriented Investigation Assistant to join their team.

Key Responsibilities:

• Facilitating Discussions: Arrange and facilitate discussions between caseworkers and experts, ensuring compliance with agreed guidelines.


• Team Collaboration: Work both independently and collaboratively within a small team to meet service and output targets while adhering to service level agreements.


• Data Management: Maintain accurate records in the in-house CRM system and Microsoft Excel spreadsheets.


• Customer Liaison: Provide exceptional customer service to internal and external customers via telephone and written communication.


• Email Monitoring: Oversee the team email account, promptly addressing inquiries from internal colleagues and medical experts.


• Interdepartmental Collaboration: Build strong working relationships with colleagues across the department and the wider organisation.


• Process Improvement: Participate in team meetings and contribute innovative ideas to enhance processes within the team and the organisation.


• Compliance and Confidentiality: Support the organisation's information security policies and maintain confidentiality in all communications.

Person Specification:

Essential Criteria:

• Customer Service Excellence: Proven ability to meet the needs of internal and external customers with a positive approach.


• Confident Communication: Ability to liaise effectively with a diverse range of individuals via telephone and email.


• IT Proficiency: Skilled in using IT systems, especially MS Word, MS Excel and Outlook


• Data Input Skills: Demonstrated ability to input data accurately and efficiently, with basic analytical skills for processing correspondence.


• Organisational Skills: Highly organised with meticulous attention to detail, capable of prioritising workloads to meet departmental SLAs.


• Policy Adherence: Experience working in compliance with established policies and procedures to maintain quality standards.


• Clear Communication: Excellent written communication skills, ensuring information is concise, factual, and presented to a high standard.


• Understanding of Data Protection: Knowledge of the Data Protection Act and a commitment to maintaining confidentiality and information security.

How to Apply:

Please send your CV to manchester@office-angels.com or call 0161 832 7600

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.