Internal Account Manager

New

Our client based in Greenbridge is looking for an Internal Account Manager to join them on a permanent basis, please see details below if you are interested in this position please apply today or email amy.jones@office-angels.com


Salary: £21,000 - £23,000


Key Responsibilities



  • Ownership of the allocated customer accounts from 'order processed to cash collection", liaising with all stakeholders and the customer to efficiently manage each plot to sign off

  • Lead point of contact for all customer requirements, including orders/call offs, execution of confirmation calls, query handling and liaison for all changes and/or remedial work up to completion

  • Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. Your understanding of your customer's needs and ensuring that you meet and exceeds expectations.

  • Proactively manage the customer order bank through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

  • Manage all customer issues / remedials, ensuring all records are maintained and full resolution is achieved to the customer's complete satisfaction.

  • Maintain site status trackers to reflect current & planned call off / sign off & completion activity.

  • Maintain a live working document of all customer's requirements and contact details.


Daily Duties/Responsibilities



  • Proactively source this information, including on-site re-measures, photos etc as appropriate but ensure that all remedials are processed within 24 hours of failed fit, chasing RIM for detail if required but not to the detriment of the customer.

  • Facilitate gaining SAT notes for each fit / remedial liaising with RIM to ensure these are received within 24 hours of the activity

  • Ensure all full plots and additions / remedials are invoiced off on the system on receipt of SAT notes


Skill Requirements



  • Confident and assertive communicator across all mediums.

  • Excellent organisational and prioritisation skills, and able to work under pressure

  • Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills

  • An influencer by nature, able to engage both internal and external stakeholders to be customer centric in their approach to ensure customer satisfaction continuously.

  • Passionate about customer service excellence and delivering positive and memorable service experiences, both personally, and by influencing and inspiring others.




If this position appeals to you then please apply with your CV on-line or if applying via the OA website please send to me directly on amy.jones@office-angels.com



Office Angels are an equal opportunities employer


Office Angels are an Employment Business


If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Amy Jones