Insurance Customer Service Specialist

  • Location
    Ashford, Kent
  • Category
    General Insurance - Account Executive
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 24000 / Year
  • OrganizationType
    Home/Office

Are you a Customer Service professional looking to develop your career within a reputable Insurance Agency? Do you enjoy speaking to customers and providing the best, quality service? If so, we have a brilliant new Permanent position for you.


The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit an Insurance Customer Retention Specialist to work in their offices based in Ashford, Tenterden or Whitfield, Kent.


The Office Manager would like to recruit someone who is positive and enthusiastic to work as part of a team of 20. You'll receive excellent training from a really supportive team and the opportunity to complete Insurance qualifications and grow your career at this company.


Please find all the details below:


Job Title: Insurance Customer Service Specialist


Location: Ashford, Kent. Your own transport is required for very occasional holiday/sickness cover in Whitfield and Tenterden.


Salary: £22,000 - £24,000pa


Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.


Hours: Monday-Friday, 9am-5pm


Exceptional Benefits:



  • A supportive and friendly working environment

  • 26 days annual leave plus bank holidays

  • Birthday day off in addition to annual leave

  • Option to buy/sell 5 days holiday per year

  • Health Cash Plan

  • Death in Service

  • Pension

  • Free Parking at all of the offices

  • Fortnightly fruit deliveries

  • Team lunch provided once a month

  • Team social events twice a year


As an Insurance Customer Service Specialist your responsibilities would be to:



  • Handle all cancellation requests, seeking to retain the customer and where this is not possible, obtain their consent to quote in the future.

  • Review covers and proactively contact customers to confirm renewals, address objections and secure renewal.

  • Obtain and maintain full suite of Company Insurance product licences.

  • Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.

  • Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Business.


You'll be the perfect match for this position if you have:



  • Customer service experience within the Insurance sector

  • Administrative experience within an Insurance company

  • A desire to grow your career within Insurance

  • Good IT skills especially Microsoft Office

  • The ability to work as a team, be super helpful and organised as well as build effective relationships through positive behaviours, honesty and integrity.


Next steps:


If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.


Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*


Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).


We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley