Inbound Customer Service Operatives

**Please note than this position is not advertised via any Office Angels branch, please only contact me directly on Beth.Davies@office-angels.com if you have any questions regarding this advert, as the branches will not be able to assist with your query**

Job Details: Customer Service Advisor

Start date: Various

Yearly Salary: £22,700.00 - FULL TIME OFFICE BASED - PERMANENT

Inbound customer service advisor working within one of the UK's largest utilities providers, in Warrington, Cheshire.

• Duration: Full-time, permanent position


• Hourly rate: National Living Wage!


• Location: Office-based, in Warrington.


• Contract type: Full time and Permanent


• Working hours: Monday - Friday: 40 Hours Between 08:30 - 17:30

Role details: Good Listener; Problem Solver; Team-Player; Good Under Pressure; Empathetic and a Can-Do Attitude.

Does this describe you?

Bringing or developing your existing customer service skills to this role will let you make a valuable impact on peoples' lives. You'll be right there in the midst of it all, listening, fixing, prioritising and - most importantly - being the voice of our brand that our customers remember.

If you have the demonstrable skills, experience, or ability to do this for us, we would absolutely love to hear from you.

You will work on behalf of our client, at the forefront of the energy industry, supporting their customers with all of their energy needs - and ensuring they receive a fair, consistent and transparent service at all times.

We will train you on our systems and processes and place you in a highly supportive team/environment where it is always okay to ask questions. Learning is the foundation of all excellent customer service. It never stops!

What we need from you:

• Ideally 6+ months experience in customer service, contact centre, sales roles or retail roles


• Problem solving abilities


• Dealing with pressure/difficult situations


• Excellent communication skills


• Commitment


• Willing to be yourself and also work as part of a wider team


• A desire to develop your skills and abilities further

What you will get:

• 4 weeks of training and a further 4 weeks of coaching and support in a structured environment, prior to joining your team.


• No weekend or evening work to support your work/life balance!


• Access to our unique global learning systems, with certified and accredited courses available. 98% of our management team are progressed internally.


• Excellent bonus structure and uncapped commission potential!


• Employee Discounts


• Discounted Gym Membership


• 6% Pension Contribution

Who We Are: One of the world's largest IT companies, focused on excellence with a passion for innovation, development and success - both for our clients and our people.

If you have the drive, energy and a passion for customer service, we would love to welcome you into our business.

We can't wait to hear from you…

Job Types: Full-time, Permanent

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• On-site parking


• Referral programme


• Sick pay


• Store discount


• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay


• Quarterly bonus

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.