Inbound Customer Service Advisor

  • Location
    Manchester, Manchester
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Inbound Customer Service Advisor

£11.57 per hour
Full time (37 hours, Monday-Friday)
Hybrid working (3 days in office, 2 days WFH)
Minimum 6-month contract with potential of extension and opportunity to apply for permanent roles
Full training provided
Manchester City Centre

We are currently recruiting for Customer Service Advisors to join a public-sector organisation in Manchester city centre. These roles have a prospective start date of 13th February 2023 and are guaranteed for 6 months on a temporary basis but do have the potential to be extended or for you to apply for permanent positions within the organisation.

Location: Very centrally located with access to all public transport links and local amenities.

Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.

The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines.

The main duties of the role are as follows:
* Provide a high quality of service to internal and external stakeholders
* Understand and complete processes in accordance with guidelines
* Use several IT systems to record information and complete tasks accurately
* Meet and exceed agreed KPIs
* Handle a high volume or telephone and email enquiries adhering to company standards
* Manage your own caseload

Person Specification:
* Candidates for this role will have excellent customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered.
* Experience of meeting/exceeding KPIs and targets is essential.
* You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner.
* You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution.
* Strong IT skills are a must as is the ability to pick up new systems and procedures quickly.

These roles are due to start mid-February 2023, therefore you must be available to start at relatively short notice. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check; thus, you must be able to provide a full reference history and up to date proofs of address/identification.

Job Benefits:
29 days holiday increasing to 41.5 days after 12 weeks temping (inclusive of bank holidays)
Work/life balance
Additional income - Optional overtime once training period has been passed
Hybrid working with I.T equipment provided
Great career prospects within a well-established organisation
Fully paid on the job training by dedicated trainers

If you are interested and meet the above criteria, please apply, or send your CV ASAP to Alternatively, call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs that we are currently receiving, we are unable to reply to each application. If you have not heard from us within 5 days, then unfortunately you have been unsuccessful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Cara Waldron