Inbound Customer Service Adviser

  • Location
    Manchester, Manchester
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Minimum 6-month contract with potential of extension or applying for permanent opportunities
£11.33 per hour (36 hours a week Monday-Friday)
Hybrid working (3 days in the office and 2 days working from home)
Full training provided
Manchester city centre

We are currently recruiting for Inbound Customer Service Advisers to join a public-sector organisation in the city centre of Manchester. These roles will be guaranteed for 6 months on a temporary basis but do have the potential for extension to contract, or for you to apply for permanent roles within this organisation.

Location: Very centrally located with access to all public transport links and local amenities.

Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 36 hours per week.

The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service (both oral and written) in line with company guidelines.

Key Responsibilities:

  • Provide a high quality service to internal and external customers

  • Understand and complete processes in accordance with guidelines

  • Use several IT systems to record information and complete tasks accurately

  • Meet and exceed agreed KPIs

  • Handle a high volume or telephone and email enquiries adhering to company standards

  • Manage your own caseload

Person Specification:

  • Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered.

  • Experience of meeting and exceeding KPIs/targets is essential.

  • You will be highly personable and able to engage with customers in a friendly, empathetic, and professional manner.

  • You will be happy to take ownership of queries and problems, ensuring that these are followed through to resolution.

  • Strong IT skills are a must, as is the ability to pick up new systems and procedures quickly.

These roles are due to start as soon as possible, therefore you must be available to start at relatively short notice. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check, thus you must be able to provide a full reference history and up to date proofs of address/identification.

Job Benefits:
29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
Work life balance - only a 36-hour week
Additional income - Optional overtime once training period has been passed
Hybrid working with I.T equipment provided
Great career prospects within a well-established organisation
Full paid on the job training by dedicated Trainers

If you are interested and meet the above criteria, please send your CV ASAP to or call the branch on 0161 832 7600 if you have any queries.

Due to the high volume of CVs, we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days, then unfortunately you have been unsuccessful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Haiqa Ahmed