Inbound Call Allocator

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £25,500.00/Year
  • OrganizationType
    Home/Office

Inbound Call Allocator (not a call centre!)


Paddock Wood - ample free parking


£25,500pa + shift allowance and bonus


Pension, Medicash and annual holiday increase


Record breaking business, continuous growth, award winning and highly regarded within the industry


State of the art facilities and software, bright and modern office, long-standing team and excellent training


This fantastic service team who take over 30,000 calls each year from their loyal customers and allocate work to over 40 fully qualified engineers nationwide are keen to recruit a motivated and hard working individual!


This role will allow you to use your excellent organisational ability along with your superb communication skills to allocate engineers and ensure that all software and administration for each job is up to date and 100% accurate.


The role will give you variety; taking calls, responding to emails, sending quotes and dealing with queries. No two days are the same and you will be joining a dedicated group of people who are proud to work for this company.


To succeed in this position you will be a natural multi-tasker, efficient, practical and a strong team player.


Standard hours are 9am - 5pm Monday to Friday and you will be required to work 1 in 4 weekends however you will have time off in lieu for these. Additional hours are also required on a rota basis: 8am-9am and 5pm-6pm. You will receive additional pay for this. Your annual leave starts at 20 days and rises 1 day per year up to 25 days.


This company work with some excellent brands, in fact they are the sole agent for some of them. They also work with high profile clients and attend various industry events, shows and awards ceremonies. Each year they host a summer BBQ, charity events and an all expenses paid Christmas meal at a local hotel/venue.


CV's are being reviewed ASAP therefore if you would like to be considered for this opportunity, please apply online today.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rhiannon Whybra