ICT Support Officer (6 months)

  • Location
    Dunfermline, Fife
  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Contract Type
  • Salary
    £ 12 - £ 13.5 / Hourly
  • OrganizationType

The company Office Angels are actively representing is named as one of the UK's top 10 companies to work for within their industry. Service excellence is what they live and breathe by and they currently have a 6-month temporary opportunity (due to a secondment within their IT team) for an ICT Support Officer to help them ensure their day to day IT operation functions is at its best to ensure they can provide this service excellence as a minimum standard.

Located in Dunfermline, Fife, our client has lovely office premises which will see this individual be based there full time throughout the duration of training and guidance and once fully competent within the role, and providing you have the capability to work from home, hybrid working may be offered.


  • Provide first-line support for hardware, software, and network-related issues.

  • Diagnose and resolve technical problems in a timely and efficient manner.

  • Install, configure, and maintain computer systems and applications.

  • Collaborate with other IT professionals to ensure seamless operation of IT systems.

  • Assist with the implementation of IT projects and initiatives.

  • Act as systems administrator for new passwords, resets, new accounts, system access

  • Respond to user inquiries and provide technical training as needed.

  • Maintain accurate records of IT support requests and resolutions.


  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • Proven experience in a similar ICT support role.

  • Strong knowledge of Windows and Mac operating systems.

  • Familiarity with networking protocols and systems.

  • Excellent troubleshooting and problem-solving skills.

  • Strong communication and interpersonal skills.

  • Ability to work independently and collaboratively in a team.

  • Maintain company backups and disaster recovery process alongside ICT Project Manager and external IT providers.

  • To assist the ICT Project Manager in creating, maintaining and distributing all documentation relating to ICT services and procedures, updating when required.

  • To provide reasonable availability for any out-of-hours activities as required by the role.

  • To collate monthly and annual performance information for Business Leaders which supports our continuous improvement of our services.

  • Write queries used for front-end applications (website, desktop applications etc).

Skills and attributes needed for the role:

  • Proficient in Microsoft Office Suite.

  • Familiarity with help desk software and ticketing systems.

  • Basic understanding of IT security principles.

  • Ability to prioritise and manage multiple tasks simultaneously.

  • Strong customer service orientation.

  • Strong ICT skills in Windows operating systems, Microsoft Office, Web browsers

  • Good level of numeracy

  • Excellent communication skills (written and verbal)

  • Personal organisation and time management: an ability to prioritise, to work flexibly, to work to tight deadlines and to complete tasks

  • Effective team player who is capable of coping with changing circumstances and demands

  • Ability to analyse data/information with good attention to detail

  • Produce accurate information in a pressurised environment to tight timescales

  • Ability to maintain a high level of confidentiality and discretion at all times

If you feel you can contribute to the seamless operation of our client's vital business services, please reach out ASAP, this role is immediately available!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise Wilson