(Hybrid) Team Leader/Account Manager

  • Location
    Windsor, Berkshire
  • Category
    Marketing and PR - Other Marketing & PR
  • Contract Type
  • Salary
    £ 34000 - £ 40000 / Year
  • OrganizationType

An "Administration Manager" is required to Lead a close-knit team who provide service research data as a specialist consultancy with offices based in Windsor -

The organisation has grown rapidly and currently represents over 50 multi-national businesses globally, with over 100 employees with locations in London, Windsor and in the USA. The growth of this business to business service means this dynamic company are looking for a client focused Team Leader/Administrator. This hybrid role reports into the Client Services Manager, who in turn reports directly into the Managing Director. The role is a Team leader to oversee all processes which ensure the timely and accurate delivery of survey data for clients, and to support the Consultants in their roles. As Team Lead/Account Manager you will also oversee the provision of the service/data to a number of clients directly with support from your team. The role is a mix of providing administration service through your Team. In time the role will develop to include other customer-facing activities, including attending customer meetings and Relationship Reviews with the Consultants/Account Managers. As Team Lead you will also be responsible for managing the activities of your direct reports, checking their work and liaising with Consultants to ensure high quality standards, as well as working closely with your team on their performance and development. Using internal resource planning tools, the role will require working with the Client Services Manager to plan and schedule your team's workload and to anticipate and resolve any scheduling problems to ensure the efficient delivery of our services and developments. A good working knowledge of MS-Excel is required in this role. With the support of the Client Services Manager you will oversee the L&D and adhoc project activity for your team ensuring that each member of your team has development plans. Where training courses might be required, you will assist in researching these the training required. You will provide quarterly updates on training plans to the Client Services Manager.

Client Management Responsibilities

* Updating and managing your clients database each round, making sure all mailings and fieldwork happens on time

* Managing the fieldwork; setting the mailings, dealing with bounce backs, addressing low response levels, communicating calls to action and generally keeping the process moving. Following up on any other issues or queries that occur as a result of the process

* Writing the account key comments, preparing the presentation, catching any discrepancies or errors in the automated output

* Production of customer reports, such as the customer contact summary report and word maps. Developing strong relationships with clients and seen as the first point of call

* Strong written and verbal communication skills

* An intermediate to advanced user of excel and PowerPoint

* Ideally a Mac user with experience in Pages

* Numerate and articulate, able to express yourself clearly, simply and effectively in both written and spoken communication.

* Strong attention to detail

* Calm under pressure and able to juggle different projects and priorities * A naturally organised person who can work to deadlines

* Able to work well independently and as part of a team

* Good interpersonal skills

* Strong presentation skills both written and spoken

* Leadership skills, able to set priorities and motivate team

* Collaboration skills

* Problem solving skills

Apply today with an up to date CV and you full postal address.

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