Hybrid Customer Service Team Leader -Central Guildford

  • Location
    Guildford, Surrey
  • Category
    Customer Service - Team Leader
  • Contract Type
    Permanent
  • Salary
    £ 26000 - £ 28000 / Year
  • OrganizationType
    Home/Office

Hybrid Customer Service Team Leader


Have you got experience managing a customer service team? Do you have extensive customer service experience and now looking to move into a leadership role??


Yes??!! Keep reading as this could be for you!!


Guildford -Parking on site or walking distance from train station


£26,000 -£28,000 (based on experience) PLUS: HYBRID WORKING (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours & SO MUCH MORE!!


Hours: Monday -Friday


A brand new opportunity has opened up for an experienced Customer Service Team Leader to join a leading e-commerce business based in central Guildford.


We are looking for somone who can bring the enthusiasm and motivate the team!


YOU will be Supporting the teams in resolving customer issues and enquiries across various communication platforms.


You will be responsible for monitoring team performances, reporting key performance indicators (KPIs) and reporting into senior management, always contributing suggestions to meet targets and continually improve the customer experience!


Sounds Interesting?? What will my responsibilities be??..



  • Develop weekly shift rotas, assign responsibilities, and ensure the team works within the agreed framework. Take ownership sof administrative tasks, including Trustpilot reviews, courier claims, fraud monitoring, and order placement.

  • Collaborate with the Customer Success Manager to ensure the team is informed about business updates and maintains knowledge of daily activities the company's website.

  • Assist in managing ad hoc events.


Experience and Skills:



  • Minimum of 2 years of experience working within a customer service teams

  • Strong computer skills with knowledge of Microsoft Office.

  • Excellent communication skills and ability to manage communication at all levels.

  • Ability to lead a team in a professional manner.

  • Quick learner with the ability to think fast on feet.

  • Numerate, accurate, and detail-oriented.

  • Experience using CRM (preferred)


If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!


Click on the apply button or call me, Annie Hollidge for more information on the role on annie.hollidge@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Annie Hollidge