Housing / Maintenance Manager - LE4

  • Location
    Leicester, Leicestershire
  • Category
    Estate Agency - Property Manager
  • Contract Type
  • Salary
  • OrganizationType

We are recruiting for an experienced Housing / Maintenance Manager working in LE4 working Monday - Friday 37.5 hours per week being part of a small team, this role as Housing / Maintenance Manager is initially a 3 month contract although this could change based on circumstances, as the Housing / Maintenance Manager you will provide a comprehensive housing service across the contract are a and to take full responsibility for a patch as defined by the Area Housing Manager. You will be responsible for the effective management of the housing service and all aspects of tenant & housing management, providing regular reports on performance, identifying key issues and solutions.

As the Housing / Maintenance Manager your duties will include

  • Meeting all relevant performance indictor targets

  • To lead on the day-to-day operations, including housing management and repairs and maintenance.

Develop effective relationships with residence, residence groups, the Client and other stakeholders.

  • To develop client polices into processes and procedures so that the team delivers services in line with respective policy.

  • Respond effectively to all correspondence including councillor and MP enquirers.

  • To effectively manage anti-social behaviour cases, including liaison with other agencies

  • To lead a small team to deliver quality housing management services.

  • To work with the customer services team to let void properties within contract targets

  • To ensure Client information is provided in a timely manner.

  • To liaise with colleagues/contractors on arrears management, and repairs and maintenance issues

  • To lead the development and implementation of service improvement initiatives on his/her housing management patch to improve customer satisfaction.

We are looking for the below experience to be successful in the role Housing / Maintenance Manager

  • Knowledge of housing legislation and current practice

  • Tenancy/Housing Management

  • Ability to lead and work as part of a team and independently

  • Resilience to manage a team in an ever-changing environment

  • Excellent Customer Services

  • Ability to handle multiple priorities

  • Excellent communication skills (oral and written)

  • Excellent IT skills (Word and Excel)

  • Excellent numeracy skills

  • Problem solving

  • Complaint handling

Once successful in the role of Housing / Maintenance Manager you will receive the following benefits

Pension, Private healthcare, up to 25 days annual leave, this office also benefits from free car parking and great working environment

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Michelle Jackson