Housing and Support Officer

  • Location
    Hayes, Greater London
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
  • Salary
  • OrganizationType

Role: Housing Support Officer
Salary: £25,800

Benefits: pension, use health and fitness facilities & restaurant discounts

Hours: 40 hours a week on a shift rota including weekends (8am to 4pm or 12pm to 8pm plus 1 in 4 Saturdays)

Location: Hayes, office based

Office Angels Staines are working for one of the largest non-profit organisations, who help transform communities to sure that all people have a belonging and are able to contribute and thrive. They are not only being the leaders within housing/accommodation they also deal within care homes, education and training. They are looking for enthusiastic people to come and join their team, supporting their clients and building excellent relationships.
Some key responsibilities:

* To provide housing management and housing related support to a caseload of residents
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
* Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
* To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
* To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
* To support residents to engage and participate in Progression activities
* To work proactively with residents to high-quality and affordable move-on accommodation
* Maximise resident's uptake in Progression opportunities by working alongside the Progression Coaches
* Maximising housing occupancy and minimising voids by taking proactive action
* Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager

About you:

* Ideally you will have worked in housing, but that is not essential
* Good working knowledge of equality and diversity
* Excellent communication and interpersonal skills
* Ability to advocate, negotiate and mediate on behalf of clients
* Ability to confront difficult situations and reconcile different viewpoints

We would love to discuss this with you, if you have any questions please get in touch. 01784 460981 / Marianna.Gillett@office-angels.com The closing date for this position is Friday 16th September.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Marianna Gillett