Helpdesk / Facilities Assistant

ROLE: Helpdesk / Facilities Assistant


JOB TYPE: Temporary


COMPANY TYPE: Insurance Broker


START DATE: ASAP


DURATION: 2 months however this could be extended


HOURS: 3 days a week, 08:00-16:00 or 10:00-18:00


SALARY: £11.50ph


LOCATION: Wakefield


CULTURE: Friendly, social, professional and down to earth environment with the opportunity to progress


My client is one of the largest insurance brokerage and risk management organisations in the world. We provide award-winning employee benefit consultancy services to employers throughout the UK and around the world, designing modern and compelling benefit programmes to help them achieve their strategic business objectives.


Responsibilities



  • Supporting the help desk team

  • Ensure customer service is timely and accurate on a daily basis

  • Logging queries

  • Coordinating fixes and liaising with 3rd party Engineers as required

  • Set specific customer service standards.

  • Contribute to improving customer support by actively responding to queries and handling complaints

  • Responding to queries via chat, email, or phone

  • Training other staff members on troubleshooting and diagnosing problems

  • Resolving problems with networks and other computer systems

  • Following up with customers to ensure full resolution of issues

  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

  • Running reports to analyse common complaints and problems


Person Specification



  • Good interpersonal and communication skills in order to interact with individuals and groups

  • Strong customer service skills

  • Good team player who also works well on their own

  • Well organised and methodical; able to deal with interruptions

  • Able to prioritise busy workload and resolve problems quickly under pressure

  • Good troubleshooting skills using all available resources (Google, forums, product manuals etc)



NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels Partnership Accounts branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer




Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jasmine Mather