Helpdesk and Data Coordinator

JOB TITLE: Helpdesk And Data Coordinator


LOCATION: Cheddar, Somerset. You will be working from home initially but you must live locally as this will be office based when offices are able to reopen.


SALARY: Competitive salary


HOURS: Monday - Friday, 8:00am till 4:00pm.


BENEFITS: Competitive basic salary, 20 days holiday plus your birthday off, a fantastic health care scheme and pension scheme, friendly and supportive company culture. Although many of the team are based throughout the UK and Europe, they regularly get together to review performance, share best practice and socialise! As well as working in a challenging and fast-moving environment, they believe it's important to have lots of fun and no day is ever the same! If you succeed well in a busy, varied, fun environment, then this is a fantastic opportunity to join a company who really value their staff.


THE ROLE: This award winning and successful FMCG company is seeking a driven and reliable Helpdesk Coordinator to join their down to earth and friendly team. The successful applicant will need to be passionate about delivering a high levels of customer service, whilst having an analytical mind to make fast and accurate decisions with imperfect data, you will also need strong IT skills; especially Excel as you will be required to use formulas to merge data and produce reports.


MAIN DUTIES AND RESPONSIBILITIES:



  • Receive, answer and resolve customer enquiries in a courteous & timely manner, proving one point of contact and managing the end to end process to achieve service level KPI's

  • Create and send orders to 3rd party providers, daily, on time and without error

  • Maintain and share short and medium term forecasts with internal departments and 3rd party providers as required

  • Develop and use forecast models to maximise customer satisfaction, minimum waste, and maximise sales and profitability

  • Prove insight and recommendations for continuous improvement to improve bespoke bake plan profiles to meet consumer demand

  • Manage the administration of product and customer changes with the company's systems

  • Manage Reports - including credits, customer service and performance

  • Take responsibility for delivery of personal objectives, ensure these are maintained in your absence (reciprocate to support others) and complete other tasks as required


SKILLS REQUIRED:



  • Clear communication skills, both verbal and written

  • Ability to show empathy, patience, persuasion and self-control towards customers

  • Proven experience of using databases, order management systems and MS Excel

  • Strong understanding of forecasting models for short shelf-life products

  • Work well under pressure and able to solve problems making very quick decisions

  • Demonstrate the ability to work independently and be seen as a team player

  • Proactive in developing systems and processes

  • Working to deliver the company values at all times


OUR IDEAL CANDIDATE WILL HAVE THE FOLLOWING:



  • Full driving license

  • GCSE or equivalent in Math and English

  • A level or higher qualification in a maths or science subject

  • VBA Netsuite Power BI SQL experience (Desirable)

  • Have 2 or more year's experience in working in a contact centre environment, customer facing or operations role

  • Have worked in a FMCG industry or other very fast paced environment

  • Have done extensive work with Excel, using formula to merge data and produce reports

  • Have worked in an analytical role making fast and accurate decisions with imperfect data (desirable)

  • Experience in customer conflict resolution and problem prevention

  • Have been responsible for delivering results to short and frequent deadlines

  • Have worked with and maintained web based applications and order management IT systems


NEXT STEPS:


For further information please apply online, call the office on 01823 285440 or email your CV to taunton@office-angels.com

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To speak to a recruitment expert please contact Catherine Knight