Helpdesk Advisor

  • Location
    Wolverhampton, West Midlands
  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Contract Type
    Temporary contract
  • Salary
    £ 13.5 - £ 13.51 / Hourly
  • OrganizationType

Job Role: Helpdesk IT Support Advisor

Pay Rate: £13.51 per hour

Duration: Temporary until 3 months (with possible extension)

Hours: Monday to Friday 8:30 am - 4:30 pm, 9:00 am - 5:00 pm

Start date: 6th February 2023

Office Angels are working closely with a Local Authority based in Wolverhampton that are looking for an experienced Helpdesk IT Support Advisor. The suitable candidate will provide first and second line Digital & IT support to the Service Support Team.

Duties will include:

  • To be a point of contact and to provide advice and support on all Digital & IT systems that CoWC support. Including Desktop, Laptop/Tablet, Mobile, Telephone

  • Making sure that customers have the equipment, software and services they require and that it is working correctly.

  • Support with the creation and maintenance of windows deployments and application packages.

  • Keep all internal Digital & IT systems up to date; e.g. ICT Assets and Licences, Service Catalogue.

  • To assist with trend analysis of Digital & IT support stats and escalate problems to the Service Support Manager.

  • Troubleshoot and resolve customer issues and queries.

  • To assist in Route Cause Analysis to identify and resolve identified Problems.

  • Ensuring timely resolution of requests and incidents in line with Service Level Agreements (SLA).

  • Assist with the planning and delivery of IT training and product demonstrations / workshops where required.

  • Monitor progress of request and problems, providing the customer with feedback and updated information regarding the progress of the job.

  • Assist the Digital & IT Service Desk where required to provide 1st line support to customers.

  • Manage customers' expectations and experience in a way that results in high customer satisfaction

  • Assist in the promotion of best practice of Digital & IT policies and procedures.

Skills / Experience required:

  • SQL Experience (Essential)

  • Experience of providing technical IT Support

  • Good communication skills

  • Good problem-solving skills

  • Ability to resolve computer-related issues

If you feel that this role is well suited to your skills and experience, then please apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Anraj Srah