Helpdesk Advisor- Insurance Software Company

JOB TYPE: Help-desk Advisor - Insurance software


COMPANY: IT based consultancy, products, solutions and services for the London based insurance market


HOURS: Shift pattern from 08:00am- 18.00 pm, Monday - Friday


SALARY: £20,000 - £24,000 pa.


LOCATION: Walking distance to Liverpool Street Station (currently remote working)


CULTURE: Working within a friendly and diverse team


WOW FACTOR: Great location, modern offices and well-established company


Our client specialises in IT based consultancy, products, solutions and services for the London based insurance market. They are focused on providing their clients with IT solutions of the highest quality whilst underpinning their services with a first-class support infrastructure. Our client is fully committed to supporting the London Insurance market reform agenda with electronic messaging software and associated products and services.


You will be working as part of a growing team that reports directly to the Support Manager. As well as covering first line support alongside other members of the Support Team, you will be involved in the various administrative functions associated with this area; assisting with creating and maintaining procedures, working on reporting functions, data and trend analysis. Training for this will be provided on the job.


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:



  • Providing outstanding service by supporting clients with the use of the software, troubleshooting and resolving first line technical issues

  • Liaising with clients via telephone and email to resolve issues, providing step by step guidance on software

  • Prioritise or escalate technical issues to ensure a prompt closure of ticket

  • General administration including assisting with creating and maintaining procedures, working on reporting functions, data and trend analysis


SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Previous experience of dealing with clients and customers. Preferably within software support however not essential

  • Confident with use of Microsoft Office

  • Structured and methodical way of working, with attention to detail

  • Flexible approach to working hours and willingness to provide out of hours support when required

  • Friendly and helpful "customer service" attitude

  • The ability to prioritise your workload and multitask is a key requirement


The ideal candidate will possess the ability to work independently without constant supervision whilst taking ownership of tasks and also have the ability to work closely with other team members. They should be able to demonstrate a passion for quality and pride in their work; an enquiring mind and the desire to constantly improve their skills and knowledge. This is a client facing role and so the candidate must be articulate and speak and write fluent English.


NB: If this company and position appeals to you then please apply your CV on-line.


Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.


For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leah Campion