• Location
    Bathgate, West Lothian
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • OrganizationType

Do you enjoy providing a first-class level of Customer Service?

*Are you passionate about helping others?

*Do you want a varied role? Working for a company that rewards a hard-working, can-do attitude?

Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Help Desk Administrator. The role is perfect for someone who is naturally IT savvy or worked in a similar Customer Service role and is looking for a new challenge. Based in Bathgate, West Lothian, this is a long term temporary position, the core hours are Monday - Friday, 9am-5pm.

Duties include:

  • To maintain a high degree of customer service for all support queries in line with company standards

  • To take full ownership of user issues and be proactive in bringing resolution

  • Ability to troubleshoot incidents and if required

  • Identify what would be required for onsite engineer to complete job and the ability to identify best skill levels required for on-site visits

  • Flag escalated issues to manager prior to customer escalation

  • To log and update all calls on the call management system.

  • To ensure all jobs are passed to the correct teams as appropriate

  • To ensure all required information is gathered and recorded in a clear and concise manner

  • To arrange for external technical support where problems cannot be resolved in house

Skills and Experience required:

  • Have confidence in dealing with customer queries and handle each issue in a professional manner

  • Intermediate knowledge of Microsoft based operating systems

  • Excellent customer service skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Crichton