Healthcare Enquiries Officer

  • Location
    Manchester, Manchester
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 26000 - £ 30000 / Year
  • OrganizationType

Healthcare Enquiries Officer - 12 month FTC

Manchester City Centre

£26,000 - £30,000 per annum + excellent benefits

This role will be a mixture of office and home based so all applicants must be able to travel easily to Manchester City Centre.

Office Angels are currently recruiting for an Enquiries Officer to join our healthcare client based in Manchester City Centre. This role would suit someone who had experience dealing with escalated patient queries. This role will have line management responsibility so we are looking for someone who has experience of this.

Duties will include:

  • Dealing with all incoming queries

  • Allocating work to another team member

  • Ensuring SLAs and deadlines for responses are met

  • Working with other departments to get information for responses

  • Keeping systems up to date and logging everything

  • Providing statistics for reports

We are looking for candidates with:

  • Previous experience of a similar role - experience dealing with complex enquiries

  • Experience of the healthcare sector would be an advantage

  • Line management experience

  • Excellent interpersonal skills - experience dealing with stakeholders and a wide range of colleagues

  • An understanding of regulated environments and the importance of legislation

  • Strong organisational skills to meet deadlines and prioritise effectively

  • Fantastic written communication skills

Salary: £26,000 - £30,000 per annum

35 hours per week, flexitime

25 days holiday


Private medical

If you are interested and meet the above criteria please send your CV ASAP to or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lizzie Kelly