Guest Relations Executive

  • Location
    Birmingham, West Midlands
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 26000 / Year
  • OrganizationType
    Office

Normal hours: Monday to Friday 9am-5pm


Salary: £23,000-£26,000k (depending on experience)


Location: Hagley Road, Birmingham


Office Angels are proud to be partnering with a Fast-growing company in which they specialise in property rental and property management services.


They are looking for a Guest Relations Executive to going their busy team. This role would be ideal for anyone who has come from a hospitality background with strong customer service experience.


The main role and responsibilities a Guest Relations Executive will be, but no limited to.



  • Experience managing guest relations / customer service teams in a fast-paced environment with high demanding customers

  • The ability to manage complaints

  • Outstanding interpersonal skills including managing difficult situations

  • Provide exceptional customer service including delivering above and beyond to exceed expectations, understanding the benefits this brings to all stakeholders

  • Self-motivated and able to work autonomously with a passion for what you do

  • Great organisational and time management skills

  • Ability to work well under pressure, but never afraid to ask for help, as necessary.


Previous experience



  • Minimum of 5 GCSEs at Grade C or above, including English and Mathematics, or equivalent

  • Previous experience in the Hospitality industry would be desirable but not essential

  • Good knowledge of Microsoft Office

  • Possess good verbal and written communication skills

  • Good management and prioritisation of workload

  • Ability to cope with conflicting demands and deadlines

  • Work individually or in a team, with a positive and enthusiastic attitude to work

  • High level of attention to detail, accuracy, and formatting skills

  • Capable of using your initiative

  • Be proactive, flexible, and adaptable

  • Professional manner


Benefits



  • Join the founding team of a hyper-growth start-up

  • Weekly social events

  • Join a dynamic & visionary team with a shared mission

  • Company raffle for a free family stay with every new business that joins the portfolio

  • Annual vouchers

  • Unlimited family & friends discounts across our portfolio



Offering an immediate start this is an excellent for a to join a fast-paced business. If this is the perfect role for you then please click to apply or email NOW kia.stewart-morrison@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kia Stewart-Morrison