German speaking Customer Service Advisor

JOB ROLE: German Customer Service Advisor


COMPANY: Online Retailer


HOURS: rotating shift pattern


SALARY: negotiable depending on experience


LOCATION: North London


CULTURE: Fun, buzzy, rewarding, forward thinking, innovative social environment!


BENEFITS:


Competitive salary, bonus scheme, staff discount, sample sales and pension matching but also a fantastic bunch of flexible benefits that focus on your health, wealth & inner self for you and your friends and family.


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:



  • Providing a consistently high level of customer service across a variety of communication channels including email, phone, live chat and social media

  • Helping to resolve queries relating to product information, orders, returns, stock

  • Working to set targets, always aiming to over achieve whilst providing the best level of service


SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Proven, exceptional contact centre experience

  • Excellent computer and typing skills

  • A high level of written and spoken German and English

  • The ability to work and communicate effectively in a team

  • Confidence to work towards targets in what can sometimes be a high pressurised environment

  • Good attention to detail with an analytical mind

  • A natural multi-tasking ability, who meets deadlines

  • An understanding of what makes great customer service, with a passion to deliver it

  • The flexibility to work shifts which can change on a weekly basis (including some weekends)

  • A passion to want to be an ambassador for the brand, positively applying their values and behaviours


If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly on WestEnd@Office-Angels.com


This opportunity is being advertised by the Office Angels West End team.


Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.


Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.


Our Retail team looks after Fashion and beauty roles nationally.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nikki Toumba