German Speaking Customer Service Advisor

My North of Blackburn based client, a market leading company within their field who develop, manufacture and supply goods to a wide variety of clientele, are looking for a German speaking, enthusiastic and empathetic customer service representative to assist their busy team.

The main function of the role will be to respond to customer queries using: social media platforms, telephone and via email and therefore effective communication is of paramount importance. English literacy and language is absolutely essential.

Role & Responsibilities

  • Take ownership of our German customers and processes

  • Translation tasks to support the wider business

  • Interact confidently with customers across all social media platforms

  • Primary point of contact from customer enquiries via phone, email and live chat

  • Replying to customers on a variety on web based platforms

  • Problem solving

  • Daily liaising with the warehouse team and courier companies

  • Responsibility in driving key customer metrics to constantly improve performance

Experience and Skillset

Fluent in both German and English both verbally and written

Experience in fast paced, high volume customer service environment.

Background in hitting and exceeding SLA's and KPIs

Good rapport building skills

Excellent IT skills including knowledge of social media, ebay and amazon

Hours: 37.5 hours- shifts between Monday - Friday 08:00 - 20:00

As part of this role, there will be a requirement to work 1 weekend in 3 and bank holidays on a rota basis.

In return, my client offers a modern, friendly and lively working environment with on site parking and free tea and coffee

This is a temporary role with an excellent employer which could have further opportunities.

Following full registration with a consultant you will be put forward immediately for suitable roles. While working for Office Angels you will receive 28 days holiday (including bank holidays) pension and additional benefits such as eye care vouchers, retail discounts and incentives/competitions.

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond!

Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston.

**** Office Angels are an equal opportunities employer and are acting as an employment agency for this temporary vacancy****

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Deborah Kay