German Speaking Customer Care - Luxury Fashion

  • Location
    London, Greater London
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType
    Home/Office

Role: German Customer care adviser


Location: London,


Type: Full time


Salary: £25K


Industry: LUXURY FASHION


KEY RESPONSIBILITIES



  • You will be our main point of contact for our German customers, so you will need to be fluent in German, both spoken and written.

  • Responsible for providing an optimum level of service to our customers using the following streams of communication including, telephone, emails, live chat, and social media.

  • Taking ownership and resolving queries to a high standard.

  • Aim to resolve queries on first contact, while focusing on minimising future contacts and simplifying processes for the benefit of customer experience.

  • Collaborate across teams to consistently get the right solution for the customer in line with our SLA.

  • Accurately capture the reasons for contact to allow the business to understand which areas to focus on for improvement.

  • Focus on achieving agreed KPI target for quality and productivity.


SKILLS AND BEHAVIOURS



  • Excellent verbal and written communication skills.

  • Self-proficient with the ability to handle multiple varied tasks.

  • Ability to build rapport with customers and colleagues across the business.

  • Excellent people skills and emotional intelligence.

  • Proficiency using a computer and the ability to quickly learn a new software.

  • Organised with excellent time management skills.

  • Knowledge of luxury wholesale /retail /ecommerce or Highstreet background.

  • Team player, organised, and a good communicator who thrives upon delivering excellent standards of service.

  • Ability to build rapport with customers and colleagues across the business.

  • A high standard of IT skills is required, and you must be competent in using Microsoft office.

  • Prides self on exemplary attention to detail

  • Eager to learn, is ambitious and solutions driven

  • Takes pride in their work

  • Proactive as well as reactive


If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly LEONI.CALDER@OFFICE-ANGELS.COM DANIELLE.CARTER@OFFICE-ANGELS.COM


This opportunity is being advertised by the Office Angels West End team.


Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.


Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.


Our Retail team looks after Fashion and beauty roles nationally

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leoni Calder