Front of House Ambassador

  • Location
    Cambridge, Cambridgeshire
  • Category
    Admin. Secretarial and PA - Receptionist
  • Contract Type
  • Salary
  • OrganizationType

Front of House Receptionist / Ambassador

City Centre Location

Hours 8am-4pm and 10am-6pm

Monday to Friday

Role Purpose:

This is an opportunity to join a team which is being developed to deliver exceptional customer experience aligned to the building and the people who will interact with the space. The service should differentiate the space and the experience the residents have within the building. The team will be focused on connecting the community within the building and being a part of it. Based in the heart of Cambridge this is a newly developed scheme with lots of events and activities to engage the whole community and enhance the lives of those people who interact with the building. The role will be to provide a warm and welcoming experience to every person entering the building. The Welcome team deliver a genuine and personalized service to all the Residents and Guests.

Core Responsibilities:

  • Welcome all Residents & Guests to ensure their arrival and departure is memorable

  • Provide Residents/Guests with acts of kindness to make them feel special and honoured

  • Deliver exceptional and memorable Guest experiences by providing an exceptional service

  • Obtain knowledge about your local area and proactively offer the information

  • Create rapports with Residents/Guests and maintain excellent professional relationships,

  • Ensure all calls (internal & external) are answered, transferred/forwarded promptly

  • Deal with any queries from Residents/Guests and offer assistance with a sense of urgency

  • Ensure to monitor, action and process any emails on the company email account

  • Assist and support Lifestyle Manager with arranging and organizing events at the property

  • Attend any trainings as highlighted by your line manager

  • Attend regular One to One Meetings

  • Maintain and submit monthly Site reports

  • Liaise with Building contractors and issues and or/work being carried out within the building

  • Report any relevant information and issues to FOH Reception Supervisor and designated Facilities Management team

  • Understand and strictly adhere to client procedures and protocols of the building

  • Health & Safety, Security measures and building access control

  • Understand and strictly adhere to the departmental procedures and practices

  • Ensure that all Reception areas are well presented, clean and tidy always

  • Log any Building Faults/Issues with the client Helpdesk

  • Carry out any administrative tasks assigned including CAFM and financial data management

  • Categorizing post/couriers and efficiently delivering them to Residents/Guests

  • Ensure all Visitors/Guests are signed in as specified by the Property procedures

  • Ensure lobby presence is maintained, and entrance doors are covered at all times

  • Provide information, directions/escort Residents, Guests to their desired locations

  • Proactively offer assistance to all Residents and Guests by anticipating their needs

  • Assist Residents and Guests with access barriers and access requirements

Core Knowledge & Experience:

  • Previous Front of House experience necessary

  • Experience of handling challenging situations

Skills & Personal Qualities:

  • Passionate / Willing to go above and beyond to deliver an exceptional service

  • Deliver exceptional first impressions

  • Comfortable in a front facing role / Excellent attention to detail

  • Create and maintain positive rapports and professional relationships with Residents/Guests

  • Demonstrate commercial awareness within the context of their role

  • Calm, pleasing, friendly and open personality

  • Excellent I.T skills - Microsoft & Apple IMac Essential

  • Working as part of a team

  • Planning and organization / Flexibility and adaptability

Please send your CV to or call 01223 365165 for more information

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ann Watson