Front of House Ambassador

Based in Central Cambridge


Full time role - 37.50 per week between 8am-6pm


£24,000 per annum


Start date: ASAP



Role Purpose:



We are looking for a candidate who genuinely is motivated and passionate about delivering customer experiences that enhance and enrich lives.



Your role will be to provide a warm and welcoming experience to every person entering the building. The Welcome team will deliver a genuine and personalised service to all our Residents and Guests.



As Welcome team members, you should be able to perform in a fast-paced environment and manage challenging situations intelligently by offering instantaneous resolutions.



You will also be asked to support the residents and the community team with events and activities, creating connections across the community and helping our residents and their guests have a memorable experience.




Core Responsibilities:



  • Welcome all Residents & Guests to ensure their arrival and departure experience is genuine, friendly and efficient - Delightful Welcome

  • Deliver exceptional and memorable Guest experiences by providing an exceptional service

  • Obtain knowledge about your local area

  • Ensure that all temporary and flexible contracted team members have been trained to company standards

  • Create rapports with Residents/Guests and maintain excellent professional relationships, deliver "moments of delight" & "in your shoes" initiatives

  • Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately

  • Deal with any queries from Residents/Guests and offer assistance with a sense of urgency

  • Ensure to monitor, action and process any emails on the company email account

  • Assist and support Lifestyle Manager with arranging and organising events at the property

  • Attend any training as highlighted by your line manager

  • Maintain and submit monthly Site reports as specified for your respective site by Reception Supervisor

  • Liaise with Building contractors and issues and or/work being carried out within the building

  • Report any relevant information and issues to Reception Supervisor and designated Facilities Management team

  • Understand and strictly adhere to client procedures and protocols of the building with regards Health & Safety, Security measures and building access control

  • Understand and strictly adhere to the departmental procedures and practices

  • Ensure that all Reception areas are well presented, clean and tidy always

  • Log any Building Faults/Issues with the client Help desk, also report them to the Reception Supervisor and Building Manager

  • Carry out any administrative tasks assigned including financial data management

  • Categorising post/couriers and efficiently delivering them to Residents/Guests

  • Ensure all Visitors/Guests are signed in as specified by the Property procedures

  • Ensure lobby presence is maintained, and entrance doors are covered at all times

  • Provide information, directions/escort Residents, Guests to their desired locations

  • Ensure any suspicious individuals/incidents are promptly identified and managed


Core Knowledge & Experience:



  • Previous Front of House experience an advantage

  • Experience of handling challenging situations

  • Experience of delivering exceptional Guest services



Skills & Personal Qualities:



  • Passionate about customer service and helping people

  • Willing to go above and beyond to deliver an exceptional service

  • Deliver exceptional first impressions

  • Ambassador for the brand

  • Comfortable in a front of house facing role

  • Excellent attention to detail

  • Create and maintain positive rapports and professional relationships with Residents/Guests

  • Demonstrate commercial awareness within the context of their role

  • Calm, pleasing, friendly and open personality

  • Ability to Multitask

  • Excellent I.T skills - Microsoft & Apple IMac Essential

  • Working as part of a team

  • Communication

  • Planning and organisation

  • Flexibility and adaptability

  • Time keeping



Qualifications



  • SIA License desirable

  • Fluent English is essential


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ann Watson