French Helpdesk Administrator

French Speaking Helpdesk Administrator
£24,000 per annum
Chelmsford, Essex
Monday-Friday, 37.5 hours (Shifts between 7am-5:30pm)

*MUST be fluent in French, both written and verbal*

Benefits: free on-site parking, 25 days annual leave + bank holidays, flexible benefits, newly refurbished breakout area, flexible working available

Our client, a highly successful business based in Chelmsford is seeking a French Speaking Helpdesk Administrator to join their team on a 12-month maternity cover basis.

This role includes, but is not limited to:

  • Answering inbound customer calls and responding to client issues related to a specific product, ensuring quality support to customers in line with defined SLA's

  • Responding to emails enquiries in a timely manner

  • Supporting wide customer base in both English and French language.

  • Ongoing process improvements to increase the effectiveness of the helpdesk.

  • Assisting in the management and delivery of product training and training materials.

  • Logging calls onto the call tracking system documenting information exchange which took place during the call

  • Researching and resolving client issues via phone and email, assuring that the customer receives an appropriate response and that each issue is closed accordingly

  • Enrolling customers onto the system

  • Updating and maintaining the client database

  • Translating documents from English to French when required

  • Updating knowledge on new features of the product

The ideal candidate:

  • Must be fluent in both French and English

  • Must have office-based customer service experience

  • Zendesk experience ideal, not essential

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Hayley Sanderson