Flexible Benefits Administrator

  • Location
    London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
    £ 12 - £ 14 / Hourly
  • OrganizationType

Office Angels are working with our large Management & Consulting client who are seeking an individual to join and support the team on an on going basis.

We are seeking a confident individual who can grow with team and to develop their skills supporting the client for additional needs. For the right person this role could develop over time.

Role: Benefits Administrator

Hours: 35 hours per week

Contract: Temporary - on going

Pay: £12 - £14 per hour

Skills and experience: Strong administration skills, MS Office(Excel) experience

Location: Hybrid- working from home

That culture has led to us taking on wider remits within existing Client businesses, as well as gaining new clients through positive referral, which in turn has created an opportunity to bring someone new into the team, someone keen to build a future with us.

As you would probably expect, there's a lot of "paperwork" - although not much of it is actually on paper - and we are looking for someone to join us to own the full end to end Administration processes including an employee helpdesk. Two of the existing team joined us in this role and grew alongside us, so there are plenty of people to learn from. We are looking for someone who loves working with clients, is seriously efficient, and will not let any details slide, no matter how small.


  • Proactive and efficient administration of Gallagher's flexible benefit clients primarily via the online platform Access2Benefits. This will involve regular client, Consultant and provider contact and back office administration

  • Support any other online platform as required

  • Provide a professional high quality administration service to all clients, colleagues and other third parties

  • Work individually and as part of a team to deliver work in an efficient and timely manner


  • Validation and cleansing of client data requiring excellent attention to detail

  • Administration of flexible benefit clients via Access2Benefits, this includes detailed client specific requirements

  • Responsibility for the client email helpdesk including researching and responding to client and employee queries

  • Develop internal and external relationships to assist in providing an efficient service to clients and manage their expectations on work being undertaken, taking into account income being received and the agreed service levels to be provided

  • Liaise with colleagues, other departments, clients and product providers to ensure that requirements of the business and agreed deadlines are met

  • Working in a team to provide a first class administration service to both internal and external clients

  • Assisting with client requests, queries and dealing with routine correspondence and annual review notifications

  • General day-to-day administration, ensuring all forms of post are dealt with accurately and efficiently

  • Following processes and procedures to deal with clients more efficiently and cost effectively

  • Dealing with clients and colleagues in writing and on the telephone in a professional manner

  • Working to specific time deadlines and service levels agreed with clients and line management

  • Ensure work is completed accurately and to quality standards

  • Maintaining an awareness of service levels provided to the client and managing work load/costing in reflection of this. Logging time spent via time sheet management

  • Task / Diary Management - yours and that of client requests

  • Ensure all records - particularly Adviser Office (CRM), Virtual Cabinet/Volume (DMS) and Jira (helpdesk logging system) software - are kept up to date reflecting current scheme/client information and a complete history of data and invoicing

  • Undertake appropriate CPD as agreed during Performance Reviews to maintain and enhance knowledge and skills

  • Ensure all work carried out and all communications with clients are in accordance with our compliance procedures, Data Protection requirements and anti-money laundering procedures are followed

  • Carry out duties within our internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business

Technical knowledge and understanding

� Excel expert

� IT literate - Microsoft Office and ability to quickly master relevant internal systems/databases

� In depth knowledge of Excel


� Experience of delivering excellent Client service

� Strong verbal and written communication skills at all levels, both internally and externally

� Proven track record of accuracy and quality orientation in all work

� Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lewis Black