Fashion Brand- Customer Service!

  • Location
    City Of London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
    £ 11 - £ 12 / Hourly
  • OrganizationType

Unbelievable opportunity to join a well known fashion brand for 3 months!

Do you have Zendesk experience?

Are you passionate about providing an exemplary service to customers and always willing to go the extra mile?

JOB TITLE: Customer Care Executive
COMPANY: Well known fashion brand
HOURS: 9.00am - 17.30pm
DURATION: 3 month temporary, potential further extension
SALARY: £11 - 12 per hour
LOCATION: Shoreditch, 3 days in the office 2 days working from home
PERKS: An amazing opportunity for a Customer Care Executive to gain invaluable experience at a well-known e-commerce business!
BENEFITS: Access to Office Angels benefits portal including discount and cash back on purchases, eye-care vouchers, mental and well-being advice, financial advice and so much more!
A bit about the company:
Office Angels Liverpool Street are excited to have partnered with a long standing client, who are market leaders in the fashion accessories world! They have a fabulous company culture that is summed up in their spirited approach!

Duties include but are not exclusive to:

End Consumer Support & Relationships
* Respond in a professional and timely manner to all end consumer requests received via email, phone, live chat and social media to ensure closure. All emails must be responded to within 48hrs and you will be managing this across multiple in-boxes for all brands
* Issuing refunds where applicable to end consumers for ecommerce transactions for all websites
* Relationship building with Customer Operations, 3PL, Finance, Marketing and Digital Marketing and other internal teams
* Knowledge of all eCommerce and SAP processes to carry out the day to day requirements of OTC for all brands
* Brand knowledge of all past, current and future styles as you will expected to have this knowledge to communicate and advise end consumers for all brands
* Full and detailed knowledge of all UK Stockists for all brands
* Liaise with delivery courier regarding any delivery issues, returns or address changes to ensure all deliveries are right first time for all brands

* Working with the UK repairs centres ensuring that the repairs process is managed smoothly, and that after-sales is aligned
* Directly liaising with the repairs centres to ensure that their needs are met - this will involve assisting with ordering additional replacement products or parts
* Ensure customers are directed to their local authorised centre directly where applicable
* Processing part replacements and logging them on the system; raising invoices for the same ensuring these are handled in a timely manner

Finance & Compliance
* Handling any fraudulent orders/PayPal disputes in an effective and timely manner ensuring that they are resolve without any detriment to the company for all websites
* Support the Finance team to co-ordinate consignment reconciliation exercises and other ad-hoc reconciliations for invoice disputes for ecommerce and repair credits for all websites and brands
* Operate within the bounds of the company's SOX compliance business controls
* Resolve or escalate delivery discrepancies raised by end consumers to ensure timely and accurate resolution for all websites

Skills, Experience and Attributes:
* Previous experience working with in a customer care team within an office environment
* Exceptional customer care and operational skills with the ability to demonstrate attentiveness, empathy and patience
* Strong communication skills, both written and verbal with the ability to build relationships internally and externally
* Demonstrates the ability to organise and prioritise utilising time management skills whilst ensuring attention to detail
* An energetic and proactive team player who is adaptable, can work autonomously and is focused on delivering results
* Web & Social Media Savvy

What an amazing opportunity! Guaranteed working leading up to and past the busy Christmas period! APPLY WITH YOUR CV TODAY!

NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Liverpool Street branch.
Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Scarlett Walsh