Facilities Helpdesk Coordinator

Job Type: 6 Months (Maternity Cover Contract) with potential long term job prospects


Job Role: Facilities Helpdesk Coordinator


Hours: Full time, Monday to Friday, 8.30pm until 5:00pm


Salary: £10:00 - £12:00 per hour (DOE)


Location: Birmingham


Start Date: Immediately


Office Angels are delighted to be working in partnership with an established organisation that offers a wide range of engineering services and solutions to businesses based in UK & Ireland.


Our client is currently recruiting for a Facilities Helpdesk Coordinator to provide efficient hands on administrative and end-to-end support to their clients for all of their facilities and maintenance requests. This is a pivotal role working for a business that thrives on achieving results which requires an organised and proactive individual who enjoys taking an active role in supporting others.


As the Facilities Helpdesk Coordinator, you will hold the responsibility for managing the day-to-day planned and reactive service requests, providing a single point of contact to new and existing key clients ensuring that client requirements are met, SLAs are adhered to and all relevant updates are provided.


You will be comfortable and excel in the below responsibilities:



  • Acting as a point of escalation for the central helpdesk within the facilities team for new and existing customers

  • Utilising in-house engineers within the group or specialist subcontractors for all maintenance repairs

  • Ensuring the appropriate engineers / contractors are allocated to correct jobs for maximum efficiency

  • Ensuring task requests for planned and reactive work is organised and granted within the required timeframes

  • Raising and submission of work quotations for new and existing customers

  • Ordering required parts for scheduled work commitments

  • Reviewing invoices received from sub-contractors to ensure they are in line with agreed commercial terms and the values



  • Raising of purchase orders for work requests upon satisfactory job completion

  • Supporting on finance activities as required including ordering of works, processing of invoices, debt recovery as required

  • Maintaining and updating client reports and liaising with various departments as required

  • Daily client account management


Experience / Skills required for this role:



  • Strong Administrative and Customer Service Experience is essential

  • Previous Maintenance / Facilities Management sector would be an advantage

  • Excellent telephone manner with proven communication skills.

  • Ability to provide a high level of customer service and be a strong team player

  • Proficient in using Microsoft Office (Excel, Word and Outlook)

  • Ability to build effective working relationships with both internal and external Customers


This is a great opportunity to utilise your skills and expertise whilst working for a reputable organisation. If you are a quick learner with great people skills and you possess the required skills and experience then please apply now

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor