Property Manager - Lettings

  • Location
    Wimbledon, Greater London
  • Category
    Estate Agency - Property Manager
  • Contract Type
    Contractor
  • External Reference
    JN-112019-104225
  • Salary
    30000 £ - 32300 £ / Year

12 month FTC

NFoPP or ARLA qualified

Job Title: Property Manager - Lettings
Location: Wimbledon
Salary: Up to £32,350 pa

Office Angels are proud to be recruiting for an ARLA or NFoPP Qualified Property Manager to join our client's busy and fun team in Wimbledon. Your role will consist of ensuring that the properties within your portfolio are effectively and productively managed on behalf of our clients, that they meet all legal compliance requirements and you provide excellent customer service at all times.

Your Key Responsibilities will include:
* Ensure that Gas Safety Registration certificates and Electrical Installation Condition Reports have been received for all new tenancies.
* Arrange annual gas and electrical safety inspections for all properties in your portfolio before their expiry dates and ensure that the relevant documentation is received and filed as required.
* Work with the parties involved to resolve any issues to a best outcome and escalate those you are unable to resolve satisfactorily to the Senior Property Manager.
* Communicate to the tenant, in writing the outcome of any issues raised.
* Provide relevant information, following a RADAR system alert, to branches on any issues relating to your managed properties they are marketing to ensure that the company meets its regulatory requirements to advise prospective tenants of any issues.
* Contact new landlords once the 'offer agreed' letter has been issued to introduce and market the company's property management service.
* Action any requests from landlords to carry out maintenance at the properties you manage on their behalf. Raise a Work Order, arrange an approved contractor to complete the work to the required quality standards, to quote and within the authorised limit set out in the company's terms of business. Where this cannot be achieved contact the landlord to authorise the actual spend required.
* Ensure that contractors raise their invoices promptly.
* Act as the contact point for tenants who have issues with their tenancy/landlord.
* Raise Work Orders, obtain quotes (where necessary) and organise maintenance to be carried out on managed properties in your portfolio where the need has been identified in any check-in or check-out report. Ensure that all internal procedures are followed during this process and landlord authorisation is obtained where required.
* Organise locksmiths and industrial cleaners etc. to attend properties managed by the company following a tenant eviction, as instructed by the landlord.
* Raise Work Orders for any refurbishment work to be undertaken on a client's property upon their instruction.
* Manage any refurbishment projects you have responsibility for in line with company procedures.
* Manage the process of returning deposits to former tenants.
* Handle and attempt to resolve any complaints you receive and where you cannot, escalate them to the Senior Property Manager.
* Arrange and complete bi-annual property visits in line with company's terms of business and more frequently when instructed (and paid for) by the client.
* Complete any other work to support the management of your property portfolio as designated to you from time to time.

Professional skills, Experience and Attributes Required:
* Has a track record of success in a similar role within the property management function of a residential lettings agent.
* IT literate - Word, Excel and preferably experienced in using a relevant CRM system.
* Clear and concise communication skills
* Has NFoPP Level 3 Technical Award in Residential Letting and Property Management - England and Wales
* Resilient and tactful. Listens and is able to negotiate difficult issues through to a satisfactory outcome for all parties concerned.
* Holds others to the commitments they make and is able to follow through effectively to keep these on track.
* Has a full understanding of and is used to working under the regulatory framework the business operates in.
* Has experience of successfully managing third party contractors and manages projects effectively.
* Organised, manages routine processes well, efficient and meets deadlines as well as strong attention to detail.
* Effective at understanding problems and finding solutions.
* Contributes to the success of the wider team, is an effective team player and is willing to help others where required.
* Suggests improvements to systems and processes to help improve the performance of the department.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Ida Kivi