Software and Support Advisor

  • Location
    Swindon, Wiltshire
  • Category
    Engineering - Mechanical
  • Contract Type
  • External Reference
  • Salary
    18000 £ - 19000 £ / Year

Complete process ownership from confirming the customer's requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers

Testing the configured software / products to ensure that they meet the customer's expectations

The role also includes other product configuration activities including creation and checking of software specifications, product configurations, tariffs, key files, language files and credit card setups

Work closely when required with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company's customers

As required create and produce investigative reports for the PCTL to facilitate the expedition of customer issues

Escalate open issues to the PCTL that are not being progressed in a timely manner or that are in danger of infringing the Company's obligations or commitments made to the customer

Help to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company's support systems as issues are progressed

Provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary

As an when required, attend customer and Company support and sales meetings

General day to day office duties including filing, archiving and PROM erasing

Assist with other such duties as reasonably requested by the Company

Individual with a reasonable knowledge of Microsoft Office

Good all round IT skills

Ability to communicate effectively

Motivated and flexible individual who is able to work to deadlines when under pressure

Ability to work on one's own initiative as well as being part of an effective team

Ability and willingness to adapt and learn new technologies

Ability to deliver all customer requirements, including documentation and support

Have a methodical approach to work, focusing on accuracy and attention to detail

Flexible in approach and willing to work overtime as required

Have experience of customer facing skills would be an advantage

Possess excellent keyboard skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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