Software and Support Advisor

  • Location
    Swindon, Wiltshire
  • Category
    Engineering - Mechanical
  • Contract Type
    Permanent
  • External Reference
    JN-032020-124554
  • Salary
    18000 £ - 19000 £ / Year








Complete process ownership from confirming the customer's requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers


Testing the configured software / products to ensure that they meet the customer's expectations


The role also includes other product configuration activities including creation and checking of software specifications, product configurations, tariffs, key files, language files and credit card setups


Work closely when required with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company's customers


As required create and produce investigative reports for the PCTL to facilitate the expedition of customer issues


Escalate open issues to the PCTL that are not being progressed in a timely manner or that are in danger of infringing the Company's obligations or commitments made to the customer


Help to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company's support systems as issues are progressed


Provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary


As an when required, attend customer and Company support and sales meetings


General day to day office duties including filing, archiving and PROM erasing


Assist with other such duties as reasonably requested by the Company



Individual with a reasonable knowledge of Microsoft Office


Good all round IT skills


Ability to communicate effectively


Motivated and flexible individual who is able to work to deadlines when under pressure


Ability to work on one's own initiative as well as being part of an effective team


Ability and willingness to adapt and learn new technologies


Ability to deliver all customer requirements, including documentation and support


Have a methodical approach to work, focusing on accuracy and attention to detail


Flexible in approach and willing to work overtime as required


Have experience of customer facing skills would be an advantage


Possess excellent keyboard skills


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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