Operations Specialist

  • Location
    Crawley, West Sussex
  • Category
    Engineering - Aeronautical / Aerospace
  • Contract Type
    Permanent
  • External Reference
    JN-012020-116524
  • Salary
    30000 £ - 35000 £ / Year

Job Purpose:



Positioned within part of the Supply Chain Team, the purpose of the role is to fulfill operational demands from airline customers while working with the Team Leader and peers to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations. Working closely and communicating with airline customers providing detailed and confident feedback to all the demands to ensure all aspects of Materials, Procurement and Inventory Management are efficiently and effectively processed within the pre-determined parameters laid down by the Operations Manager.



Key Responsibilities:



  • To act as a focal point & to provide the continuity for specific Airlines & Program Managers within assigned portfolio.

  • To act as the focal point for all scheduled maintenance requests associated with your airline portfolio ensuring these demands are timely raised & sources of supply are identified. Highlight any potential shortfalls, and working the solution with the supplier and airline. Provide a weekly update to the operational team, when the various checks and modifications are taking place, ensuring that shipping routes are pre-empted in the event we have not provided to the new facility.

  • To be aware an assist as and when required with the airline daily operational demands process, assist in the fulfilment of customer requests.

  • To assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum, whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply.

  • In the case of a Nil or No stock situation within the inventory, investigate the possible fulfilment of the open demand by expediting the Repair/Purchase Orders, FOC exchange with the Repair vendor. Review the system for alternatives, review relevant OEM websites for alternative that maybe able in stock. In the event the demand cannot be satisfied from the expedite process, then tender the market for the most cost efficient supply solution.

  • Once the demand has been fulfilled by either an internal or external solution follow the demand through until shipping information has been provided by the freight forwarder & in turn communicate the latest updates to the Airline.

  • Providing 360 feedback to the Operations Manager where future improvements and changes to our procedures will enhance the operation.

  • Pro-actively engage with the allocated Program Managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.

  • Assist the Operations Manager compiling operational support reports detailing statuses and operational delivery statics, helping to maintain contractual service levels & contractual responsibilities are being adhered to.

  • Ability to identify at an early stage, potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions.

  • Responsible for maintaining your own personnel training and development, ensuring all mandatory courses are read and completed in respect to company procedures and policy and in turn adhered to.

  • To ensure that where consumption can be forecast economic provisioning action is taken to provide requirements in a timely fashion obviating the need to purchase on a priority basis. Relevant for scheduled maintenance.

  • The exploration of potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.

  • Regularly Review Customer Main Base Kits and report on the status of fulfilment, ensure the team initiate the required transactions to maintain the MBK within the agreed parameters. In conjunction with the Program Mangers recommend changes to the MBK ensuing key operational components are held within the MBK's to meet fleet evolution and contracted deliveries.

  • Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified. Also ensure all re order levels, minimum order quantities etc are set for ultimate efficiency on all items to prevent over stocking and stock out at all warehouses.

  • Establish and maintain a high quality of service to internal and external stakeholders.

  • Be in close relation with customer/be available to customer's questions.

  • Report all info collected regarding issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution.

  • Event management: To be in control of personal events raised against the operational team, ensuring these are reviewed daily, actioned accordingly and approved in a timely fashion not to disrupt the invoice clearance process, negating potential accounts that maybe put on hold disrupting the supply of components


This role will be in a shift pattern of 4 days on, 4 days off and will include day & night shifts.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Hollie Beckett