Network Operations Engineer

  • Location
    Exeter, Devon
  • Category
    Engineering, Aerospace, Automotive - Engineering, Aerospace, Automotive
  • Contract Type
  • Industry
    IT and Telecoms
  • External Reference
  • Salary
    28000 £ - 35000 £ / Year

Network Operations Engineer
Salary: £28K-£35K

Job Description:
Key duties and responsibilities will include:
* Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.
* Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies.
* End-to-end problem demarcation and troubleshooting of service quality issues.
* Responsible for status monitoring, escalating and completing scheduled maintenance activity.
* Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities.
* Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
* Work closely with the SOC team, and other colleagues or vendors, in troubleshooting problems and actioning identified solutions
* Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with JFL.
* Complete assigned daily tasks to ensure optimal network performance and end service for customers.
* Work on special projects as assigned by the Core Network Supervisor or Operations Manager.
* Ensure regular communications with Supervisor, team members, and other departments in order to maintain a reliable network that our customers expect delivering their services.
* Ensure that all core network compliance requirements are correct and up to date.
* Adhere to JFLs policies, including but not limited to IT Security and GDPR Policies.
* Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and systems.
* Undertake any other reasonable requests asked of you to support the business and its operations.


* Professional or vendor qualifications in Networking, Cloud and/or Telecommunications e.g. CCNA, DWDM, Fibre, GPON, Ethernet & Wi-Fi
* At least 2 years of relevant experience preferred
* Level 2 engineering
* Proficient in the setup, operation and maintenance of network equipment across the Core, Metro and Access layers
* Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network
* Proficient with software programs for storage and archival of test equipment results
* Must possess a valid driver's license and a satisfactory driving record

Key skills & Attributes:
* Self-starter with a focus on solving problems and providing solutions
* Solid organisational ability and a high attention to detail
* Customer-centric approach to service delivery
* Consistent exercise of independent judgement and discretion in matters of significance
* Good written and verbal communications skills
* Problem solver and solution provider

If you have the right skills and qualifications then please get in touch today by sending your CV to or call 01392 426200.

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To speak to a recruitment expert please contact Camilla Dodd