Network Operations Engineer

  • Location
    Exeter, Devon
  • Category
    Engineering, Aerospace, Automotive - Engineering, Aerospace, Automotive
  • Contract Type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-092019-93638
  • Salary
    28000 £ - 35000 £ / Year

Network Operations Engineer
Salary: £28K-£35K
Exeter

Job Description:
Key duties and responsibilities will include:
* Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.
* Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies.
* End-to-end problem demarcation and troubleshooting of service quality issues.
* Responsible for status monitoring, escalating and completing scheduled maintenance activity.
* Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities.
* Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
* Work closely with the SOC team, and other colleagues or vendors, in troubleshooting problems and actioning identified solutions
* Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with JFL.
* Complete assigned daily tasks to ensure optimal network performance and end service for customers.
* Work on special projects as assigned by the Core Network Supervisor or Operations Manager.
* Ensure regular communications with Supervisor, team members, and other departments in order to maintain a reliable network that our customers expect delivering their services.
* Ensure that all core network compliance requirements are correct and up to date.
* Adhere to JFLs policies, including but not limited to IT Security and GDPR Policies.
* Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and systems.
* Undertake any other reasonable requests asked of you to support the business and its operations.

PERSON SPEC:

Qualifications/Experience:
* Professional or vendor qualifications in Networking, Cloud and/or Telecommunications e.g. CCNA, DWDM, Fibre, GPON, Ethernet & Wi-Fi
* At least 2 years of relevant experience preferred
* Level 2 engineering
* Proficient in the setup, operation and maintenance of network equipment across the Core, Metro and Access layers
* Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network
* Proficient with software programs for storage and archival of test equipment results
* Must possess a valid driver's license and a satisfactory driving record

Key skills & Attributes:
* Self-starter with a focus on solving problems and providing solutions
* Solid organisational ability and a high attention to detail
* Customer-centric approach to service delivery
* Consistent exercise of independent judgement and discretion in matters of significance
* Good written and verbal communications skills
* Problem solver and solution provider

If you have the right skills and qualifications then please get in touch today by sending your CV to exeter@office-angels.com or call 01392 426200.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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