Empathetic Receptionist/ Administrator

  • Location
    Basingstoke, Hampshire
  • Category
    Customer Service - Account Manager
  • Contract Type
    Permanent
  • Salary
    £24,000.00/Year
  • OrganizationType
    Office

If you have experience supporting clients/customers and enjoy listening, solving problems and ensuring the best quality of service then we have an ideal opportunity for you.


This position is working for a reputable professional organisation, based in the centre of Basingstoke, close to local shops and food outlets to enjoy.


Please find all the details below:


Job title: Empathetic Receptionist/ Administrator x2


Hours: Monday - Friday, 37.5 hours a week


Salary: £22,000-£24,000


Location: Basingstoke, Hampshire close to public transport


Excellent Benefits:



  • Enhanced annual leave of 32 days a year (inclusive of bank holidays).

  • Flexible annual leave scheme providing the ability to buy or sell back an additional 4 days.

  • Well-being days.

  • Pension scheme (with the option of enhancing via salary sacrifice).

  • Cycle to work scheme.

  • Birthday lie in.

  • Free breakfast, including 'pastry Mondays'.

  • Funded social events.

  • Staff well-being bursary scheme.


Principle duties and responsibilities



  • Meeting and greeting clients, patients, families and other visitors.

  • Ensuring all visitors are signed in and have appropriate visitors pass. 

  • Ensuring waiting area remains a calm, welcoming and a clean and tidy environment. 

  • Maintaining PPE stocks in PPE stations, escalating requirements to Facilities Manager. 

  • Reporting any maintenance/decor issues to maintenance team. 

  • Taking deliveries and ensuring these are appropriately dealt with. 

  • Answering and handling calls in a friendly and professional manner.

  • Managing all incoming and outgoing post, date stamping, scanning and uploading to the appropriate area of the business including our patient management system and updating files where necessary. This also includes franking all outgoing post and taking the post to the post office daily.  

  • Carrying out audits against KPIs in collaboration with contract coordinators. 

  • Ensure equipment /documentation is ready for the next day including the following days room availability is organised for each clinician and rooms are suitable for clients visiting ie accessibility.

  • Lock all areas not in use at the end of the day and follow 'End of day checklist'.

  • Check premises for clinicians prior to leaving and alert remaining staff if anyone is still on the premises.

  • Keep SOPs updated.


Skills/experience required:



  • Experience of working within a Medical/Feedback/Customer experience/Quality assurance role is essential

  • Previous experience working within a Medical/Hospital/GP/111 or similar environment would be a distinct advantage

  • Ability to work under pressure whilst maintaining a calm professional demeanour

  • Outstanding communication skills and the ability to communicate with a variety of audiences both internally and externally

  • A calm, kind and caring manner with the ability to listen to feedback and use skills to de-escalate and/or resolve difficult situations.


Next steps:


If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.


Alternatively if you know someone who may be suitable for this role please share the details.


Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail).


We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Tucker