Student Support Coordinator

  • Location
    Birmingham, West Midlands
  • Category
    Education - Higher Education
  • Contract Type
  • External Reference
  • Salary
    18000 £ - 21000 £ / Year

Job Title: Student Support Coordinator

Location: Birmingham

Salary: £18,000 - £21,000 per annum

Working Hours: Mon-Fri 37 hours per week

Closing date: 17th January 2020

Start date: ASAP

Benefits: Excellent company benefits including academic and vocational courses

As a Student Support Coordinator, you will be responsible for the end-to-end support of students. Your main focuses will be progression and retention.

You will be working proactively in collaboration with your colleagues to ensure the highest levels of support is provided to students.

Main Responsibilities:

  • Welcoming new students, building rapport and supporting them through induction and transition to study.

  • Handling enquiries, providing administrative and operational support and advice to students (face to face, via telephone, email and/or other mediums) relating to their studies.

  • Providing support, signposting students to other sources of support, as necessary.

  • Liaising with tutors to ensure a coordinated approach to the support available to students.

  • Using internal systems to handle student data, maintaining accurate records and, where applicable, ensuring that these accord with those kept by the university/awarding body partners.

  • Report any issues with the systems to ensure that student experience is not affected.

  • Regular monitoring and reporting on student progress and attendance against agreed objectives.

  • Promoting opportunities for students to engage with co-curricular activities e.g. careers seminars/webinars.

  • Undertaking other duties as may be required in the post as determined by the Study Centre Student Support Team Leader.

Essential Experience:

  • Experience in a customer advisory / administrative role

  • Educated to degree level

  • An understanding of Higher Education

  • Experience within Education would be an advantage

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To speak to a recruitment expert please contact Eve Tillott