E Commerce Administrator *Hybrid working available+24 days a/l*

  • Location
    Folkestone, Kent
  • Category
    Marketing and PR - Online Marketing Executive
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType
    Home/Office

Job Title: Ecommerce Administrator


Location: Folkestone - Hybrid working available


Salary: Please phone us on 01233 611780 to discuss


Hours: Monday to Thursday, 9am to 5pm and Friday 9am - 4:30pm


Benefits of working at this company:



  • 24 days annual leave (you can buy/sell 2 days per year) plus 8 bank holidays

  • 4% company performance related annual bonus

  • 9% matched contribution pension scheme (including salary exchange option)

  • Health cash plan with healthshield

  • 50% working from home and 50% working in the office


Your next role:


As the E Commerce Administrator you will be responsible for providing excellent customer service to support a growing channel, acting as the key Company liaison point between the companies customers (e.g. Amazon), their logistics providers and the internal teams.


Your key responsibilities would be:


Customer Service - Order Management:



  • Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.

  • Obtaining Automatic Shipping notes on behalf of the third-party distributor.

  • Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.

  • Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.

  • Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.

  • Liaise with third party distributors to obtain evidence to support investigations.

  • Work closely with finance.

  • Collation, checking and filing of orders once despatch is confirmed

  • Maintain effective communication of stock with Account Managers

  • Support colleagues within the customer service team, including back up support on all Amazon markets and other customers

  • Any other task required by the E-retail team on an ad-hoc basis.


Reporting duties:



  • Maintain report on daily interface - tracking all deliveries are in line with month end reporting.

  • Identify trends to pro-actively manage accounts.

  • Regular reports to local teams in Germany and France


Skills & Knowledge required



  • Good knowledge of MS office programs, especially Outlook, Word and Excel

  • Knowledge of data entry into computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.

  • Knowledge of Amazon Vendor Central system an advantage.

  • A positive attitude and enthusiasm towards problem solving essential.

  • Occasional travel may be required


Next steps:


If you have the above skills and experience then please apply - this is such an incredible opportunity where you can really grow your career at this company.


Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*


Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).


We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley