Deputy Customer Service Manager

  • Location
    Newcastle Upon Tyne, Tyne And Wear
  • Category
    Customer Service - Contact Centre Manager
  • Contract Type
  • Salary
  • OrganizationType

The Details

  • Role - Deputy Customer Service Manager

  • 5 hours a week within core business hours (Mon - Fri 8am - 6pm, Saturday shift on a rota basis)

  • Salary - £26.785.31

  • Location - Newcastle Upon Tyne

The Company

An AMAZING opportunity has arisen to join our client as a Deputy Customer Service Manager on a permanent basis. Our client operates within the professional services sector have a great reputation within their field, you will certainly have heard of them!!

The Role

  • Day to Day management of the Customer Service Department.

  • Ensure all department members meet performance targets.

  • Training and development of all staff within the department

  • Liaise with other Department Heads and Directors in the absence of the Customer Service Manager to ensure clear communication between Departments.

  • Prepare reports to manage customer service standards and team performance.

  • To work collectively with senior management within the Customer Service Department.

  • Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

The Ideal Candidate

  • Educated to at least GCSE level

  • 2 years in a management role

  • Experience in working towards targets

  • Time management and organisation skills

  • Confidential and discreet

  • Ability to assist with implementing change with a flexible approach

  • Demonstrate effective communication and good interpersonal skills

  • IT literate

  • Ability to develop and motivate self and others

The benefits

  • 22 days holiday, eight days bank holiday, and an added birthday holiday

  • Annual salary review *subject to performance (where applicable)

  • Three-day bonus holiday for full attendance

  • Option to buy and sell three holidays per year

  • Additional holidays for long service

  • Training, development, and career progression opportunities

  • Fully funded recognised training and qualifications

  • On-site parking (subject to availability)

  • Employee discount scheme

  • Corporate Metro Saver scheme

  • Bike to Work scheme

  • Pension scheme contribution

  • Company social events

  • Employee Assistance Confidential Helpline

  • Death in service insurance (three times salary)

  • Staff referral bonus scheme

  • Annual flu jab and eyecare scheme

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Amy Stewart