Customer Support Specialist

  • Location
    Sunderland, Tyne And Wear
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 17500 - £ 21000 / Year
  • OrganizationType

Office Angels currently have a fantastic opportunity for a Customer Support Specialist, to join our client who are based in Sunderland, on a permanent contract basis.

This is an amazing opportunity to join an established company, who are going through an exciting time of growth and expansion and show no sign of stopping! We should know, we have worked with this company since 2019 and have seen them go from strength to strength!

My client offers a modern office with free on-site parking, a warm and friendly working environment and an amazing team who will make you feel welcome from day one. This company have formed a culture of happy, dedicated and hardworking staff, who are made to feel valued by the MD and senior team for their efforts continuously.

If you have a fantastic work ethic and are excited at the thought of working for a company who want to see you progress and develop... then this is the role you have been waiting for!

  • Location: Wessington Way, Sunderland.

  • Driver with access to own vehicle is highly beneficial - free on-site parking, close to Wessington Way transport links

  • Perks: Basic salary + weekly performance related bonus, OTE £20k - £21K (inclusive of basic salary)

  • Hours: 37.5 hours per week, 8.45am - 5.00pm Mon - Friday

Based within a busy Admin team, this position will suit a people person, who is extremely customer focused, has strong communication skills and good general administration skills. You will be responsible for managing the customer support function of the business, in order to upkeep and promote the excellent standard of service this company provides. This is a great opportunity to really make this role your own!

Full training will of course be offered to the successful candidate.

You will be responsible for:

  • High standard customer service via telephone and email

  • Dealing with queries from customers, providing information and support in order to solve any issues

  • Providng a tailored aftercare service to customers

  • Obtaining customer satisfaction feedback via telephone and email

  • Liaising with surveyors, internal departments and field sales teams

  • Logging all customer information on internal system

  • Following escalation process if and when required

  • Any other office based admin tasks

Key attributes:

* Strong work ethic
* Good with numbers with a keen eye for detail
* Interested in data/numbers
* Basic knowledge of Excel
* Can do attitude and a flexible approach to work


  • Permanent career opportunity

  • Outstanding customer service skills

  • Room for progression - My client actively encourages this internally!

  • Regular 121's to track your progress and development

  • Full-time working hours

  • Office fun such as charity days/pizza Fridays/dress down days

  • A company who have grown and expanded year on year

If you want to join a company who offer a fantastic culture and the type of environment where hard work is recognised, then this is exactly what you have been waiting for. So don't delay - Apply today!

You will be required to register with Office Angels as part of your application process.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lori Holtham