Customer Support Representative

  • Location
    London, Greater London
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 25000 - £ 26000 / Year
  • OrganizationType

Customer Support Representative
Canary Wharf
Hybrid working

International, innovative and successful provider of educational software is looking to recruit a bright, switched-on and enthusiastic Customer Support Representative to join their team.

Working with over 5000 schools across the UK this role will work within a small department and focus on servicing and supporting our customers by answering queries and solving technical issues.

Key duties:

  • Respond to inbound telephone calls from customers, answering the phone within allocated timeframe
    * Connect with customers via telephone and email
    * Advise and respond to customers via online chat
    * Resolve customer queries, explaining clearly and precisely best practice
    * Record all contacts in the CRM system, including any data cleansing when appropriate
    * Collaborate closely with US technical teams in the US to resolve technical issues

About you:

  • A confident telephone manner and solid interpersonal skills (particularly verbal) and be able to communicate with confidence at all levels of business

  • Experience responding in customer service calls

  • CRM Experince

  • Ability to build positive relationships with customers over the phone

  • Have a self-disciplined approach and strong motivation to succeed

This is a great opportunity to join a friendly and passionate team who are dedicated to improving education for children across 96 different countries.

Scope for progression!

Company Benefits

  • 25 days holiday

  • Extra day off for your birthday

  • Company pension scheme (double matching) up to 5%

  • Life assurance up to 4 times of your basic salary

  • Group Income Protection scheme

  • Employee assistance programme

  • Health cash plan

  • Up to 2 paid volunteer days per year

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jennifer Miall