Customer Support Representative

  • Location
    Guildford, Surrey
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 24000 - £ 25000 / Year
  • OrganizationType

Customer Support Representative

Central Guildford

£21,000-25,000k pa

Benefits: Company events, Company pension, Gym membership soft drinks; fresh fruit; social events; and great coffee!

Our client who is based in central Guildford are looking for a new team member to come and join their vibrant customer support team.

You will be an integral part of their customer service and technical support team and will offer support to their customers over phone and email, being the voice and keyboard of their business - helping customers to navigate their products and services, and have an easy and enjoyable experience with us.

You will communicate with the customers using video, chat, SMS and phone calls to power hundreds of millions of business conversations across the company, they are rapidly growing which means the opportunities here are endless.

On the front lines supporting our customers, you will need:

  • Excellent communication skills, with fluent spoken and written English

  • An unbeaten drive, passion, and pride in your work

  • The willingness to go the extra mile to help our customers

  • Confident day-to-day technical ability - are you the one that fixes the printer in your current role?!

Your new role will include:

  • Helping our customers navigate their way around our websites and online dashboards.

  • Ensuring every one of our customers is treated as a VIP.

  • Making sure all customer contacts are responded to quickly and efficiently.

  • Confidently explaining our products and services to customers of all technical abilities.

  • Ensuring our customers always end up happy - a smile is a curve that sets things straight!

If you are interested in this opportunity, please click the apply button today or please share these details with anyone that you may know that would be interested.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Annie Hollidge