Customer Support Officer


Office Angels is delighted to be recruiting on behalf of one of our key clients based in Brighton, The Pensions Regulator.

TPR is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. They have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

They are committed to making TPR a great place to work and doing all they can to support their people to reach their full potential. Join their expanding team for the chance to be a part of the biggest change to pensions in a generation.

We're looking for a Knowledge Officer to build and maintain a comprehensive support service for Customer Support, ensuring the right knowledge is available to the right people. You will need to:

  • Ensure the capture and sharing of knowledge across the team to establish a culture of continuous improvement and learning

  • Develop user friendly knowledge content and products for Customer Support

  • Drive people towards the content

  • Embed the content in processes, procedures, products and systems

  • Identify knowledge gaps and learning needs

  • Draft and facilitate technical content for operational procedure and processes


You will:

  • Capture knowledge, ensuring a consistent approach across teams and departments

  • Drive high levels of engagement with the content

  • Deliver prioritised plans for roll out and maintain content to ensure the greatest impact

  • Prioritise the delivery of material in line with changing business needs

About you:


  • Track record of delivering tangible improvements, embedding best practice and achieving measurable business benefits

  • Evidence of using ideas, insights and lessons learnt to improve performance and/or delivery

  • An ability to assimilate information and understand a lot of information, determine what is important and challenge if required

  • Use and evaluate current principles, suggesting and implementing improvements or new principles to improve outcomes

  • Effective written and verbal communication skills


  • Experience of delivering a knowledge management strategy, procedures and processes

  • Proficient in creating, uploading and maintaining content through an online platform

Salary and Benefits:

As well as a starting salary of £26,218, TPR offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world

  • discretionary bonus arrangements

  • access to performance related pay progression

  • 25 days annual leave provision

  • flexible working arrangements

  • development opportunities

  • enhanced parental leave arrangements

  • a free employee assistance programme

  • an excellent office location in Brighton.

To take your next step towards this fantastic opportunity, APPLY WITH YOUR CV TODAY.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies -

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kathryn Barbas