Customer Support Manager - Evenings & Weekends

The role - Customer Support Manager

Office Angels have an exciting opportunity for an experienced Customer Support Manager to join our client ASAP on a fixed term basis for the next 6 months.

The hours for this role are 28 hours per week.

3 x evenings a week from 4.00pm - 8.00pm

Saturday - 7.00am - 4.00pm

Sunday - 8.00am - 4.00pm

Start date: ASAP

Salary: £12.82 - £14.35ph depending on experience

This role will be home based for the full 6 months.

The duties for this role includes:

  • Building and maintaining relationships between key stakeholders

  • Dealing with client queries/complaints/concerns in a calm and responsive manner

  • Ensuring smooth running of the services

  • Attend regular meetings when required via ZOOM / TEAMs or face to face

  • Respond to social media posts when required

  • Exercise autonomy, decision making, judgement and personal direction

  • Solution focussed approach to solving issues

  • Support training of updates to systems and process to other members of the team when required

  • Able to analytically review the nature of client enquires and recommend service improvements to the Management Team

  • Manage escalation process

Essential skills:

  • Experience of working in operational role

  • Using initiative

  • Working with IT systems

  • Communication skills within colleagues and partners

  • Client facing skills / customer relations

About Office Angels

Office Angels is the market - leading provider of temporary and permanent office professional roles across the UK - from PA's and secretaries to finance and HR.

We develop supportive relationships with our many valued clients, understanding their unique business requirements and pinpointing the ideal fit for their company.

To apply

For more information and to apply, please click the 'apply' button

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rachel Todhunter