Customer Support Coordinator/Executive - Training Industry!

Role: Customer Support Coordinator/Executive - Education & Training Industry! Hybrid working!

Hours: 9.00am - 5pm Monday to Friday 45 mins lunch

Location: Bradford (BD3) Free Parking available!

Salary: uo to £19,500 per annum

Contract: Permanent

Start date: Immediate

Ever wanted to work for a successful and ethical business, knowing you are contributing to a wider set of social responsibilities? ….. This business is a leading provider in delivering learning materials and continue to deliver outstanding service to over 8 million learners throughout the UK!

They will invest in your development, give you the support and training to become better and better at your job every day. Taking work/life balance seriously, you will be working from a relaxed office 4 days a week and 1 day from home.

If you would like to showcase your genuine love for helping people and enhance the service provided to make customers lives easier, then please apply today!

Key Benefits:

  • 25 days holiday + bank holidays a year rising with service

  • Pension (employee 5%, employer 3%)

  • Free employee Perkbox account - generous discounts on day-to-day products, services, and entertainment

  • Regular social events - Summer BBQs / Christmas Parties / Team Events such as theatre trips

  • Access to an Employee Assistance Programme with a full range of Mental Health and Wellbeing services

  • Opportunity to join our Healthcare Plan and Group Life Insurance - basic memberships are free **

  • Our purpose built, spacious, air-conditioned office (City View) is situated within walking distance to the city centre amenities and train station.

  • On-site parking

What will you be doing as a Customer Support Executive?

  • Answering incoming calls and deal with the enquiry in the first instance or direct the call to the appropriate individual/team

  • Processing orders and payments from start through to dispatch

  • Providing information and support to the centers and give them guidance as needed

  • Sending out welcome packs with relevant information

  • Look after each centre from initial set up to sign off

  • Processing certificates as required by customers

  • Conducting administration audits

  • Thoroughly checking and updating qualifications and information on system and ensuring any incorrect or fraudulent qualifications are highlighted to management and investigated appropriately

  • Updating all internal documentations and ensuring insurance policies, address changes and changes of contacts are recorded accurately

We'd love to speak to people who:

  • Have the ability to work in a team and independently

  • Enjoy having the autonomy to prioritise own workload and carry out multiple tasks simultaneously

  • Are extremely organised and have attention to detail

  • Have good knowledge of MS-Office products (Word, Outlook, Excel, PowerPoint)

You will be contacted within 48 hours if your details have been shortlisted for this role. Thank you for your time.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Zoe Cole