Customer Support Advisor (HX7) £21,000

  • Location
    Halifax, West Yorkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

JOB TITLE: Customer Service Advisor (Non-Key Accounts)

SALARY: £21,000 (reviewed after probation)

LOCATION: Halifax (HX7) - Free Parking and Transport routes close


    • 33 days annual leave (rising with service)

    • Early finish 1 day per week

    • Free Parking

    • Train and Bus routes in close proximity

    • Social Events

    • Pension Scheme

    • And more!

The Company: A market-leading industrial supply and maintenance business, offering services to local and national automotive companies

Overview of the Role:

You will be based in the company Head Office, working within a team of 12 to deal with all customer enquiries from telephone calls and / or emails for both new equipment & service.

To be successful in this role you will:

  • Ensure all calls are answered promptly and emails responded to within 1 hour of receipt

  • For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable

  • For equipment enquiries, pass details to relevant persons for further action

  • For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements

  • Complete courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks

  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted

  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions

  • Carry out other ad-hoc tasks necessary to support the business

Key Performance Indicators:

  • Call handling / email response levels

  • Sales conversion rates

Key Attributes

  • Customer service call centre experience and / or any other sales leads roles

  • Customer focus attitude, with a polite and professional manner

  • Strong attention to detail and accuracy

  • Excellent levels of communication at all levels

  • Works well in a team environment

  • IT literacy

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 2 working days, please note that your application has not been successful on this occasion.

If you would like to speak to us about the opportunities we have Bradford, Halifax and Huddersfield please do get in touch with Office Angels Bradford on 0127 472 6300.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rob Barwick