Customer Support Advisor (Automotive Equipment)

Role: Customer Support Advisor (Automotive Equipment)

Hours: 8am - 5pm with 1 hour lunch (Monday to Friday, 1 day per week 4pm finish)

Location: Hebden Bridge, HX7

Salary: Up to £21,000 per annum

Contract: Permanent

Start date: ASAP

Benefits: 33 days holiday including bank holidays, free parking on-site, unlimited tea and coffee, full kitchen facilities, 1 day per week finishing 1 hour early

Culture: Business established over 35years ago! Over 200 employees over the UK.

Recruiting due to their continued growth and success as business!

We are looking for an experienced Customer Support Advisor to join a UK market leader within the Automotive industry. You will be joining an enthusiastic team, supporting all inbound enquires coming into the business.

This is a full-time permanent position and is well suited to you if you are confident on the phone and enjoy multi-tasking.

As a Customer Support Advisor, you will:

  • Ensure all calls and emails are answered promptly

  • Accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable

  • Carry out courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks

  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted

  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions

To be successful in this role you will:

  • Enjoy working a Customer Service/Contact Centre environment

  • Have a customer focus attitude with a polite and professional manner

  • Possess strong attention to detail and accuracy

  • Be able to work on own inactive

  • Enjoy being organised and methodical in your approach

  • Work well in a team environment

This role would suit applicants from Halifax, Hebden Bridge, Mytholmroyd, Sowerby Bridge and surrounding areas.

Please don't delay in applying as we will be contacting suitable applicants within 1 working day of application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Zoe Cole