Customer Support Administrator

Do you love providing outstanding customer service? Do you want to be part of a close-knit, supportive team? Look no further!

Office Angels are currently recruiting for a Customer Support Administrator to join our client, a prestigious company based close to Wessington Way, Sunderland.

Hours of work between 8:30AM - 5PM Monday - Friday. The hourly pay rate is up to £10 per hour.

This role is a temporary contract for a minimum of 3 months but could continue longer. Due to the urgency of this recruit it is essential you are available to start work immediately. You will be expected to commit to the FULL duration of this assignment, so please only apply if you are comfortable with temporary work.

The purpose of the role

  • To be responsible for the day to day management of all administration relating to all customer issues

  • To provide exceptional customer service

  • To ensure all customers have a positive journey

  • To contribute to the smooth-running operation of the customer support team

Key Duties;

  • Provide customer service and support, via telephone and email and log results of all telephone calls and emails

  • Monitor the Customer Services email inbox

  • Appointment booking

  • Diary management for field-based colleagues

  • Responsible for the day to day management of the administration relating to all customer issues

  • Take ownership of all ongoing customer's issues

  • Oversee the work of field-based staff and report weekly on poor outcomes as necessary

  • Maintain reasonable timescales for customers for any works, and ensure that customers are kept informed

  • Liaise with and provide feedback to other departments

  • Ensure the correct allocation of work to field based staff

  • Oversee the work of field-based staff and report as appropriate

  • Ensure materials are available as required to facilitate field-based staff

  • Maintain reasonable timescales for customers for any works and ensure that customers are kept informed throughout any process taking place in their home

Here are just some of the benefits you can expect while working on behalf of Office Angels:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

If you are interested in the position, available to start work immediately, and have the relevant experience then please apply NOW!

Interviews will be taking place ASAP, due to the role being an immediate start!!

Due to the high volume of applications we are unable to provide individual feedback. If you are not contacted within 2-3 working days of your application, please assume you have been unsuccessful for this role.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lori Holtham